Penny wanted to create a career that she was passionate about, making a difference in people’s lives and empowering people (both men and women alike) to be confident and live their lives without apology. 'Our appearance is so important, it doesn’t just impact how people see us but also how we see ourselves.' While she was studying Beauty therapy she also discovered her love of teaching as a peer tutor. She feels that her job is the perfect blend of advanced treatments and teaching and she absolutely loves what she does. Penny loves teaching (witnessing those “aha” moments) and treating Cooltech, Ulfit and Secret RF (with a love of all things laser thrown in), she also loves working as part of such an incredible team, 'exposure to such talent means I am privileged to learn and grow myself from my team. The most important part of starting each treatment is to listen to the customer. Once you have all the information regarding what the customer needs, how their areas of concern affects their day to day life, you can offer a treatment that will provide an excellent outcome. The most common skin concern she sees is scarring from acne as teenagers. There is a lot of misinformation out there regarding acne with teenagers, 'you are never too young to be educated about your skin and start taking care of it.' Penny highly recommends the complimentary Observ 520 skin analysis technology which is the perfect appointment to book in to start your skin education and making that change you want and need. She also loves taking someone through an entire journey, overcoming challenges together and seeing the positive changes that happen over time. Penny's skincare advice is: 'What you put into our skin is what you get out of it. Skin needs to be nurtured with the right ingredients just like your body does to function at its peak. Almost everyone needs to use a vitamin A serum, which is a FDA approved amazing anti-ageing ingredient, but it can also help with acne, scarring and strengthening the skin!' She also believes that there is no such thing as “too late” to start the journey to feel better about yourself. 'It doesn’t matter if your concern has affected you for 5 months or 50 years, today is the day to make a difference.' Penny's hidden talent is that she has a qualification in fashion design and still design and she sews as a hobby.

Courtney was inspired to join the beauty industry from her own experience with less than ideal skin. She wanted to learn how to help herself and others. Her areas of specialty are microdermabrasion, peels and laser hair removal. Courtney's treatment philosophy is to find out what the customer wants to achieve and then with as a team she plans how she can get those results for the customer. She loves getting results and seeing progress is extremely rewarding. Like all of our Lovely team, Courtney's skincare advice is to wear sunblock - use an independent, broad spectrum SPF every day no matter the weather conditions, living in New Zealand, the most common concern she sees is pigmentation from sun exposure. Courtney loves being in an industry that empowers people to feel good and believes that you when you feel your best about your physical appearance you gain the confidence to live your best life.

Hayley has a passion for skin and looking after people – customer care is her forte, she excels at making customers happy from their arrival through to them leaving the store and it is a pleasure to see the confidence customers get from looking after their skin which results in them looking and feeling great. Hayley has travelled extensively and seen 36 countries and lived overseas and is now back home in NZ. She has 10 years experience as an appearance medicine clinic manager/receptionist in one of Australia’s largest leading companies and loves the new and exciting opportunities that the appearance medicine industry has to offer with the new technology. Treatments and education and says 'your journey to repair, rejuvenate and revitalise your skin is a happy one'.

Anna has a passion for women facing age related concerns, she is inspired by helping women feel confident in their appearance and nothing brings her more satisfaction and joy than seeing her customers smile after making a subtle, rejuvenating change. With 15 years of nursing experience, Anna loves the journey of getting to know a customer and establishing a friendly trusting relationship. 'Life is too short not to look and feel your sexy best and it's important to take your skin health seriously'

Fun Fact: Anna runs an underground dance HBC where a community of dancers get together in Silverdale once a week, turn off the lights, turn up the music and go wild to our favourite tunes in the dark.

Melody has worked in Switzerland as a skin and laser therapist founded on Swiss quality, tradition and innovation for healthy skin. She specialises in anti-aging and skin rejuvenation treatments, using a combination of medical-grade active-ingredient skincare products, and non-invasive technology; to promote skin tightening and to encourage the body’s natural production of collagen and elastin for firmer, younger skin. Based on her own experience, Melody is a strong believer that age is just a number, and that with a customised treatment plan, 50s is definitely the new 30s!

As a certified health coach from the Institute for Integrative Nutrition in New York, Melody also understands how traditional total health care concepts like nutrition and lifestyle combine with the benefits of advanced technology - such as Cryolipolysis a non-surgical fat-freezing treatment for that stubborn little bulge that won’t go away even after diet and exercise.

Melody has a Bachelors’ degree in Business Management and worked in an executive role for an Information Technology company for many years prior to her career in the health and cosmetic industry.

Larissa is passionate about all things skin. She loves working with skin care and results driven treatments as it helps others to look and feel their best! She enjoys looking after people and ensuring they receive the best experience possible. Larissa's favourite treatment at Lovely is Dermapen skin needling. She loves that it helps with multiple concerns and always leaves skin looking plump and hydrated. Her favourite product is Vitamin A, to repair & replenish skin. If there was one piece of skin care advice she could offer, it would be always take your make-up off and cleanse your skin before bed! Outside of work Larissa enjoys traveling and exploring the outdoors.

Kylie graduated from Australian Academy of Beauty Therapy in 2012 where she gained a Diploma of Beauty Therapy. In total she has been in the beauty industry for over 7 years and worked with laser hair removal for the past 6 years. In that time she has also completed a Cert 3 in Beauty and was a Paramedical skin specialist on the Skinstitut ambassador program.

Kylie is very passionate about skin and helping clients achieve healthy, beautiful skin. She also has a special interest in providing specialised skin treatments such Meso therapy, which is a needling device that we use in clinic. Meso therapy treats uneven skin tone, pigmentation, fine lines, wrinkles and enlarged pores.

Kylie works at our Albany store and is offering a wide range of advanced skin treatments.

Michaela's advice to all is be kind to your skin! 'It is the largest organ in our body and should always be treated with TLC. Self love is key! It can be so easy to get caught up in all the things we’d like to change about ourselves. Sometimes you’ve just got to take a step back and reaffirm all the amazing and quirky qualities we already have!' She loves seeing the amazement on customers faces when they see how much their skin has changed and also being part of that journey with them. Michaela says: 'Live, laugh and wear sunscreen!' A fun fact about Michaela is that she has just finished a double bachelor degree in psychology and sociology. Amazing!!

Simran is friendly and bubbly and loves meeting new people, she is extremely customer focused and loves to make her customers feel like they've had the best experience possible. She has been working in the industry for over 5 years with experience from the UK as well as NZ. Simran enjoys helping people to feel beautiful & reach all of their personal skin & beauty goals. Her fascination and passion of skin & laser, finds her always researching skincare technology & products.

Hazel believes 'The most beautiful thing you can wear is confidence. Everyone is beautiful, I just want to help them see it by enhancing what they already have.' She loves helping people look and feel amazing. Hazel has her level 3 certificate in makeup artistry and skincare.

'As someone who had bad skin growing up, I remember how much of a big problem it seemed. When I finally went to see a beautician, it felt like they genuinely cared about me and my skin concerns. They made what seemed like a big problem a small one by giving me the treatment and products needed to achieve healthy skin. I want to help people achieve their best selves and their confidence.'

Hazel says you must invest in your skin and is a strong believer of confidence breeds beauty. The most common skin concern Hazel sees is Melasma (hormonal pigmentation) and acne/acne scarring.

Quirky fact: Hazel loves the outdoors and going for walks. 'Nothing helps you to feel better than breathing fresh air'

Penny is an advocate of helping other women to feel good about themselves and gain confidence in their own skin. She has a level 4 beauty therapist qualification and believes it's important to invest in your skin as it will represent you forever. 'Beautiful skin requires commitment, not a miracle.' Penny loves working in the beauty industry and finds it fun and rewarding. Outside of work, Penny loves fishing and hiking.

Kevin says: 'Love your skin, love yourself' Kevin likes to help people who have skin problems that trouble them and find ways to treat these to get results, especially with acne and anti-ageing and he loves to help people feel good about themselves. He creates relationships with his customers and makes sure he provides the best and professional care for them. His advice is 'skin is the only thing you cannot replace, take care, be gentle and look for correct ways to look after it.' Kevin is a fan of diving and snow boarding.

Purvi has a passion for making people look good and feel happy. She says there is nothing more satisfying than seeing a smile on her client's face. Her favourite lines is 'Be good to your skin you will wear it every day for the rest of your life.'

Julz is inspired to make people feel better about their appearance. She has a great eye for detail and enjoys building relationships with people. 'I love putting a smile on people's faces. I have always been this way and a large part of why I became a nurse, nearly 25 years ago! I really enjoy assisting people and seeing a difference with positive treatments. Everyone is individual. I like to listen to peoples needs and areas of concern and do my best to help treat them. I also involve client’s with each step of their treatment.'

Julz's skin care advice would be to use good quality products that suit your skin type and don't forget the importance of diet and hydration. Plus stretch and touch your toes daily! The most common skin concern she sees is frown lines. 'We use these muscles not just to frown, but to concentrate, focus etc and these cause creases over time.'

Julz loves music, which includes singing in different bands and choirs over the years! She enjoys keeping fit and her family (especially her 3 children) mean the world to her. Laughter is the best medicine and she loves a good laugh, despite the lines they cause!!

Helen has a wealth of knowledge and experience in appearance medicine. She was inspired to enter the appearance medicine field after her very first experience with skin was during her teenage years when she was treated successfully by a NZ dermatologist for troubled-blemished skin. Following this positive outcome of clearer skin she had a new found confidence and a desire to want to be able to help others who were troubled by skin conditions. Helen loves working with people and helping them look and feel their best everyday by subtly enhancing their natural beauty. Helen has a sound knowledge and experience treating cosmetic injectables, laser hair removal, pigmentation, red veins, collagen induction with dermal rolling and fractional laser. Her ultimate goal is to make clients feel comfortable and confident in their own skin paying attention to detail.

The consultant process is really important to understand the clients concerns and goals. 'I like to work alongside my clients helping them to achieve their personal skin goals, assessing them holistically taking into consideration internal/external factors that may affect their overall skin and wellbeing. Educating and Empowering my clients to to ensure they make informed decisions towards their skin treatment plan to ultimately give them the best results they desire.' Helen advises it's really important to look after the canvas of the skin. By following a skincare regime at home that will enhance the results gained from a treatment and continue to improve and protect the skin. Using active ingredients in skincare to help make changes at cellular level. Some of her favourite products are ones that contain AHAs & BHas that help to exfoliate and lift away dead skin cells and help promote cellular turnover to reveal a smoother, brighter skin. Vitamin A (retinoids) stimulate collagen production, making them effective at correcting and reducing fines lines and wrinkles. Protecting and nourishing the skin with the use of hyaluronic acid containing moisturisers and a broad spectrum SPF to wear all year around. Nourishing the body on the inside and feeding your skin with balanced diet and supplements fish oil, vitamin c, collagen, zinc to support skin health are important aspects to consider when it comes to looking after the skin.

The most common concern skin concern she treats is correcting facial ageing, including static lines /wrinkles and loss of volume through the mid-face by using a combination of anti-wrinkle injections and dermal fillers to improve these common concerns. I gain a huge satisfaction from my work when I see the amazing results achieved from the use of anti-wrinkle injections used to relax targeted muscles in the upper and lower face that cause the skin to crease, including the 'stressed', 'tired', 'sad', 'worried' facial expressions . Treatment of anti-wrinkle injections to the frown area is a favourite treatment which gives a lift through the brows and softening the lines caused by frowning, taking away the stressed, angry frown.

Helen loves learning! The appearance medicine industry is always evolving and new evidence based research is being developed to ensure we deliver the most up-to-date treatments in the safest possible way. Plus of course working with her colleagues who are like minded and have a passion and commitment to skin and body treatments at Lovely. Finally seeing the amazing results from her customers with their treatments and a new sense of confidence about they way they look and feel about themselves.

Brennen is passionate about the beauty industry, and about making people feel good! As with every artist, a masterpiece must start with a good canvas, so taking good care of your skin is top priority. Her favourite treatment at Lovely is anti-wrinkle injections because its application is universal. Brennen genuinely believes that creating and building a good rapport with customers is key to an enjoyable experience during their skincare journey with Lovely by skin institute. Outside of work, Brennen enjoys music, especially kapahaka, and loves to sing waiata. ‘Tētahi rā i Te Ao Kikokiko’ - A day in the world of skin.

Camilla is an experienced Beauty Therapist with an International CIDESCO Diploma Qualification which is a world renowned qualification. She has over 10 years of beauty experience, is passionate about skin, loves to work with her customers concerns and help them decide the best journey forward with any skin concerns. Camilla says: 'Beautiful skin requires comittment, not a miracle!' 'Be good to your skin, you'll wear it everyday for the rest of your life'

Nicole is multi lingual speaking: English, Chinese, Malay, Hokkien & Cantonese. Nicole was inspired to become a beauty therapist from her own experience as she had acne and acne scarring as a teenager. She wanted to make herself pretty and be able to help others. She sees a lot of customers with acne, acne scarring and pigmentation and loves to be able treat these areas. Her areas of speciality are micro-needling, microdermabrasion and peels. Her philosophy is to listen to her clients, understand their concerns and provide the best treatments/skincare products for them along with ensuring they are safely treated. Nicole's advice regarding skincare products is use a SPF everyday and don't forget to cleanse your skin daily. Nicole's words of wisdom are: 'there are no ugly people, only lazy ones'. She loves seeing people happy and confident because their skin is looking great!
In her spare time Nicole likes to cook chicken curry and it is rated by her family as the best!

Joey has always been passionate about appearance medicine. She loves having the knowledge and skills to offer treatments to people to increase their self esteem and confidence. Her approach and philosophy with her customers is to be results driven, passionate, friendly, approachable, informative and professional. One of Joey's favourite products is Vitamin A retinol as it helps with anti-wrinkle treatments and with acne. Joey believes that prevention is the key to ageing well. The most common skin concern she sees is volume loss and wrinkles. Joey loves cooking with her Thermomix in her spare time, she speaks English and Mandarin.

'Every day be the best you that you can be - Anon'

Pip is a Store Manager across our Commercial Bay & LynnMall stores. She loves leading others to success and nurturing their talent. She loves seeing team members that she had personally trained succeeding and reaching their career goals & dreams. Pip comes from 21 years of fashion retail management and has a love of all things pretty (she is a big fan of handbags and ankle boots!) Pip specialises in training, operations, sales management and providing an elevated customer experience. She says 'every person is an individual, so it's important to take time to listen to exactly what each customer is after.' Her skin care tip is drink water 💧 and she says 'your smile is your best feature. A genuine smile makes everyone look great. Know yourself and who you are, self confidence is everything.' Pip has a ridiculous phobia of marshmallows. 'It’s actually a thing called althaiophobia so I know that I am not the only one'

Chantelle says: 'You can't use up creativity, the more you use, the more you have' Oscar Wilde

After working as makeup artist for 15 years, Chantelle felt like she wanted a change however she still wanted to work in the beauty industry and she has always been interested in appearance medicine. 'As a front desk manager, customer service is very important - creating a pleasant and memorable experience from start to finish is key. From this you are able to build great rapport with customers'. Chantelle advises that every customer deserves your full attention and respect and listening skills are key to help the customer get the results they are wanting to achieve. Chantelle loves seeing the smile on peoples face once they start seeing the results of the treatments. If there is one piece of advice Chantelle could give it would be: 'It's never too late to start with skincare, and don’t forget about your neck!' The most common skin concern she sees people wanting to treat is anti ageing.
A fun fact about Chantelle is that she is a qualified makeup tutor and she owns a Mini Sausage Dog.

Samantha says: 'Beauty is the opposite of perfection - It's about confidence, charisma and character.' Being in an industry that empowers people to feel good, Sam says 'When you know yourself, you are empowered. When you accept yourself, you are invincible.' (Tina Lifford) The most common skin concern she sees is fine lines/ & wrinkles. Sam loves working in this industry, she sees it as an opportunity for others to feel good about themselves without carrying guilt that was associated with looking after yourself. A fun fact about Sam is that she sells gourmet hot dogs in the weekend, 'it is definitely a labour of love but worth it!'