Hi Lovely

Terms & Conditions

Consultation

A consultation of typically 15 minutes is booked with a nurse/therapist for a fee of $39. The $39 consultation fee can be redeemed when the client purchases any treatment and/or product (minimum spend $39) within 14 days of the initial consultation. A consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in.

Consultations are for:

  • Anti-wrinkle injections
  • Collagen remodelling
  • Dermal fillers
  • Dermal needling
  • Laser hair removal
  • Laser for pigmentation and redness
  • Laser skin rejuvenation and tightening
  • Facial peels
  • Fat reduction
  • Microdermabrasion
  • Red vein removal
  • Skincare advice

Arrival Time for Treatments

Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. If you are too late for an appointment to be completed in full we may have to reschedule to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.

Booking fee

All appointments require a booking fee of $39. The booking fee can be transferred from one appointment to another or redeemed off the cost of an appointment or product if no future bookings are made. Booking fees are non-refundable. The value of the booking fee may change at our discretion.

Cancellation Policy for Treatments

We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If insufficient notice is given the booking fee will be forfeited. If you have booked a treatment that is part of a pre-pay series, that treatment will be forfeited if insufficient notice is given. Treatments/services are not transferable to other individuals or outside of Lovely by Skin Institute.

Change of Mind

We have a no refund policy on purchases if you change your mind so please choose carefully. All refunds will be provided where required under the New Zealand Consumer Guarantees Act. Treatments and services are not transferable to other individuals or outside of Lovely by Skin Institute.

Pre-pay Treatments and Packages

If you purchase a pre-pay series for treatments, or purchase a package you will save an amount according to the pricing schedule. There is no refund on pre-pay and packages and they are not transferable to other individuals, treatment areas or outside of Lovely by Skin Institute. Pre-pay have a 12-month expiry date (for up to 9 treatments) or an 18-month expiry date (for 10 or more treatments). Packages have an expiry date of 12 months from the date of purchase. 48 hours’ notice is required for any pre-paid or package appointment cancellations. If you cancel a pre-pay or package appointment within 48 hours, or do not attend the appointment, the scheduled treatment will be forfeited. You agree to these terms by purchasing pre-pay or treatments or packages. Promotional discounts are not applicable to pre-pay treatments or packages they are already discounted.

Cosmetic Injectables: Standard Terms for Cosmetic Injectables

All cosmetic injectable treatments require pre-booking and consultation with our medical professionals prior to treatment. Cosmetic injectable clients must be considered medically suitable for treatment. Following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor) our medical practitioners will assess medical suitability. Our practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat. The price for the area treated will depend on the number of units required and the product used for the treatment. Advertised prices are based upon our general recommended dosage. Additional units may be required based upon practitioner’s assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary). Additional units or products will be at an additional cost as advertised in our pricing schedule. All treatment packages can only be used by one customer within the one treatment appointment (all at one time). Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information. All standard promotional terms and conditions apply.

Website Use

The terms and conditions outlined here apply to all users of the Lovely by Skin Institute website (http://www.lovelybyskin.co.nz) and to all purchases of product that are made from Lovely by Skin Institute (when you see the words “we”, “us” or “our” on this website it is also intended to mean Lovely by Skin Institute).

All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.

Governing Law

We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.

Liability

We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.

Advertising

From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.

Pricing

We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.

Promotional Items

From time to time we may offer promotional items being services or product. Promotional prices are applicable to single price full RRP only, they are not applicable to pre-pay series or packages or already discounted treatments or products. Promotions on treatments must be taken in the time the promotion is on offer – they cannot be pre-paid for and taken at a different time. Products offered on promotion must be purchased in the time the promotion is on offer. Any refunds will be administered in line with the Consumers Guarantees Act and the maximum refund amount will be the amount that was paid by the customer at the time of sale and not the listed price of the treatment or product. Buy 1 get 1 free promotions must be purchased in the same transaction.

International Friendship Day: Purchase ANY treatment and get 20% OFF* Bookings are available from 29 July – 4 August. Treatment/s must be paid for by 4 August and taken by 25 August 2019. Offer on all singular full priced treatments only. Excludes pre-pays, packages and other promotions. No limit on the number of treatments purchased however all treatments must be taken by 25 August 2019.

Gift Vouchers

Gift Vouchers are available and are valid for one (1) year from date of purchase for the treatment specified. If no treatment is specified then they may be used for the following services or product offered by Lovely by Skin Institute where the gift voucher is being redeemed, to the dollar value specified.

Gift vouchers can only be redeemed for:

  • All treatments/services
  • Skincare product/s

Gift vouchers can only by redeemed at Lovely by Skin Institute. Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given. Lost vouchers will not be replaced.

Anyone holding the gift card can use its value to make purchases, so your gift voucher should be kept secure – Lovely by skin institute is not responsible and are not liable for any loss suffered by you as a result of a lost or stolen gift voucher. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift vouchers to verification and security checks at our absolute discretion. We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher.

Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

There are no discounts given on the purchase of gift vouchers.

Product Returns and Replacement

Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.

Any goods that are faulty can be returned in original packaging. Lovely by Skin Institute Limited must be notified of any such damage within three (3) days of purchasing. At this time, the return process will be advised. Once the faulty item has been returned, we will issue a replacement item.

Refer a Friend ❤️#ShareTheLove

Introduce a new friend to us and gift them with $25 for her first treatment. When they have their treatment you'll get $25 OFF too!

  • Standard Gift Voucher T&C’s apply
  • Only one voucher can be redeemed per invoice
  • $25 voucher can be issued after any treatment
  • Each friend you refer must be new customers to Lovely by Skin Institute
  • Customers can refer as many friends as they like – each friend requires a separate voucher
  • Voucher can be redeemed against any single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time by notifying users through our website.

Be in to WIN Fashion Weekend Experience

Terms and Conditions of Entry

The promotion:  

  • The promoter of this promotion is Lovely by Skin Institute Ltd. hereafter known an LBSI, PO Box 33-1208, Takapuna, Auckland 0740.     
  • The promotional period begins at 9.00am on 5 August 2019 and finishes at 6pm on 27 August 2019.  

HOW DOES THIS PROMOTION WORK?  

  • Have a treatment between 5-27 August at any of our three stores and you are automatically in the draw for a chance to WIN the Fashion Weekend Experience.
  • The Fashion Weekend Experience is: 2 x GA tickets to one days access (either Saturday or Sunday) of NZ Fashion Weekend, $1,000 treatment voucher from LBSI (excludes medical treatments) & $2,000 cash to spend on your favourite NZFW Designer.
  • The prize excludes any travel, accommodation or any other costs arising from attending NZ Fashion Weekend
  • Each treatment is a separate entry per person. Excludes consultations and follow up appointments.
  • Entries close at 5pm on Tuesday, 27 August 2019. Any entries received after this date and time will be considered late and will not be eligible for entry.
  • The winner will be drawn on 28 August 2019 and notified by phone and email. If the winner cannot be contacted or does not claim the prize by midnight 29 August, we reserve the right to withdraw the prize from the winner and pick a replacement winner. It is your responsibility to ensure that you are contactable by LBSI and you release LBSI from any failure of LBSI to contact you.
  • By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
  • LBSI reserves the right to cancel or amend the competition and these terms and conditions. Any changes to the competition will be notified to entrants as soon as possible by LBSI.
  • You agree that LBSI may use the details you have provided when entering the competition, to contact you or communicate such changes to you. You release LBSI from any liability and claims you may have against LBSI in this regard. 
  • LBSI’s decision in respect of all matters to, relating to or arising in connection with, the competition will be final. You agree and acknowledge this.
  • The competition and these Terms and Conditions are accessible in New Zealand and you agree to be governed by, and submit to the laws of New Zealand.
  • You agree and acknowledge that LBSI is not liable for any loss, injury or damage that arises from, or in connection with, the prize. The winner accepts the prize at their own risk and releases LBSI from any liability in this regard.
  • The winner agrees to the use and publication of their name and image in any publicity material, as well as their entry. Any personal information and data relating to the winner or any other entrants will be used solely in accordance with current New Zealand data protection and privacy protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • You agree to having your photo taken by LBSI at one of our stores after you have won the prize for use on social media if they LBSI choose to use this.
  • This promotion is open to all New Zealand residents aged 16 years or older, not including employees of Lovely by Skin Institute or Skin Institute.    The Prize:  
  • $2,000 cash will be transferred to your nominated bank account by 30 August 2019 to spend on your favourite NZFW Designer.
  • $1,000 voucher for treatments at LBSI, valid until 27 May 2020.
  • The 2 x GA tickets to one days access (either Saturday or Sunday) of NZ Fashion Weekend that will be sent to you by track and trace courier by 30 August 2019.
  • Prize does not include travel, accommodation and expenses incurred with getting to NZ Fashion Weekend nor Lovely by Skin Institute appointments.
  • The LBSI voucher cannot be exchanged for cash and is not transferrable.
  • The LBSI voucher can be used on treatments and product.
  • The LBSI voucher can be redeemed in store only.
  • The voucher will be delivered to the New Zealand address, not a PO Box, specified by the winner by track and trace courier.
  • Prizes, or any unused portion of a prize which is not used within the specified period, are not transferable or exchangeable and cannot be redeemed for cash.  

Be in to WIN LBSI Albany Competition

Terms and Conditions of Entry

The promotion:

  • The promoter of this promotion is is Lovely by Skin Institute Ltd. hereafter known an LBSI, PO Box 33-1208, Takapuna, Auckland 0740.
  • The promotional period begins at 9.00am on 27 May 2019 and finishes at 6pm on 9 June 2019. Entries must be received by 6pm on 9 June 2019.

HOW DOES THIS PROMOTION WORK?

  • Simply enter the competition during the promotional period and you’re in the draw to win 1 of 2 $500 LBSI vouchers.

  • Write your name, birthday, mobile phone number & email address & tick the relevant tick boxes on the entry form located at the LBSI activation site or at the LBSI store at Albany during the promotional period.

  • One entry per person.

  • Entries close at 6pm on Sunday, 9 June 2019. Any entries received after this date and time will be considered late and will not be eligible for entry.

  • Winner will be drawn on 26 June 2019 and notified by phone or email. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. It is your responsibility to ensure that you are contactable by LBSI and you release LBSI from any failure of LBSI to contact you.

  • By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.

  • Entrants agree and acknowledge that LBSI does not accept any responsibility or liability for entries that have not received for whatever reason. It is the entrant’s responsibility to ensure that they complete their entry before the closing date.

  • LBSI reserves the right to cancel or amend the competition and these terms and conditions. Any changes to the competition will be notified to entrants as soon as possible by LBSI.

  • You agree that LBSI may use the details you have provided when entering the competition, to contact you or communicate such changes to you. You release LBSI from any liability and claims you may have against LBSI in this regard.

  • LBSI’s decision in respect of all matters to, relating to or arising in connection with, the competition will be final. You agree and acknowledge this.

  • The competition and these Terms and Conditions are accessible in New Zealand and you agree to be governed by, and submit to, the laws of New Zealand.

  • You agree and acknowledge that LBSI is not liable for any loss, injury or damage that arises from, or in connection with, the prize. The winner accepts the prize at their own risk and releases LBSI from any liability in this regard.

  • The winner agrees to the use and publication of their name and image in any publicity material, as well as their entry. Any personal information and data relating to the winner or any other entrants will be used solely in accordance with current New Zealand data protection and privacy protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  • You agree to having your photo taken by LBSI at the Albany store either before or after a treatment for LBSI's use on social media if they choose to use this.

  • This promotion is open to all New Zealand residents, not including employees of Lovely by Skin Institute or Skin Institute.

    REDEEMING YOUR Lovely by Skin Institute voucher

  • If you win 1 of the 2 Lovely by Skin Institute vouchers the voucher is redeemable at Lovely by Skin Institute and valid until 23 December 2019.

  • Prize does not include travel and expenses incurred with getting to Lovely by Skin Institute.

  • The voucher cannot be exchanged for cash and is not transferrable.

  • The voucher can be used on treatments and product.

  • The LBSI voucher can be redeemed in store only.

  • The voucher will be delivered to the New Zealand address, not a PO Box, specified by the winner by track and trace courier.

  • Prizes, or any unused portion of a prize which is not used within the specified period, are not transferable or exchangeable and cannot be redeemed for cash.

Contacting Us

Email: info@lovelybyskin.co.nz
Telephone: 0800 004525
Postal: PO Box 33-1208 Takapuna Auckland 0740 New Zealand