Hi Lovely

Terms & Conditions

Consultation

A consultation of typically 15 minutes is booked with a nurse/therapist for a fee of $39. The $39 consultation fee can be redeemed when the client purchases any treatment and/or product (minimum spend $39) within 14 days of the initial consultation. A consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in.

Consultations are for:

  • Anti-wrinkle injections
  • Collagen remodelling
  • Dermal fillers
  • Dermal needling
  • Laser hair removal
  • Laser for pigmentation and redness
  • Laser skin rejuvenation and tightening
  • Facial peels
  • Fat reduction
  • Microdermabrasion
  • Red vein removal
  • Skincare advice

Arrival Time for Treatments

Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. If you are too late for an appointment to be completed in full we may have to reschedule to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.

Booking fee

All appointments require a booking fee of $39. The booking fee can be transferred from one appointment to another or redeemed off the cost of an appointment or product if no future bookings are made. Booking fees are non-refundable. The value of the booking fee may change at our discretion.

Cancellation Policy for Treatments

We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If insufficient notice is given the booking fee will be forfeited. If you have booked a treatment that is part of a pre-pay series, that treatment will be forfeited if insufficient notice is given. Treatments/services are not transferable to other individuals or outside of Lovely by Skin Institute.

No Show Policy for Treatments

We understand that sometimes it’s not possible to make your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you cannot make your appointment. If insufficient notice is given or you don’t turn up to your appointment the booking fee will be forfeited. If you have booked a treatment that is part of a pre-pay series, that treatment will be forfeited if insufficient notice is given or you don’t turn up to your appointment. Treatments/services are not transferable to other individuals or outside of Lovely by Skin Institute.

Change of Mind

We have a no refund policy on purchases if you change your mind so please choose carefully. All refunds will be provided where required under the New Zealand Consumer Guarantees Act. Treatments and services are not transferable to other individuals or outside of Lovely by Skin Institute.

Pre-pay Treatments and Packages

If you purchase a pre-pay series for treatments, or purchase a package you will save an amount according to the pricing schedule. There is no refund on pre-pay and packages for change of mind and the credit is not transferable to other individuals, treatment areas or outside of Lovely by Skin Institute. The only exception is if a package is purchased prior to a consultation and subsequently at consultation we find you unsuitable for treatment; you can either refund or transfer your credit to another treatment. If post consultation your medical suitability changes deeming you unsuitable for treatment, we will extend your expiry date to 1 year (if pregnant) or apply the amount as a credit for you or one nominated other to use towards other treatments. Pre-pay have a 12-month expiry date (for up to 9 treatments) or an 18-month expiry date (for 10 or more treatments). Packages have an expiry date of 12 months from the date of purchase. 48 hours’ notice is required for any pre-paid or package appointment cancellations. If you cancel a pre-pay or package appointment within 48 hours, or do not attend the appointment, the scheduled treatment will be forfeited. You agree to these terms by purchasing pre-pay or treatments or packages. Promotional discounts are not applicable to pre-pay treatments or packages they are already discounted.

Cosmetic Injectables: Standard Terms for Cosmetic Injectables

All cosmetic injectable treatments require pre-booking and consultation with our medical professionals prior to treatment. Cosmetic injectable clients must be considered medically suitable for treatment. Following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor) our medical practitioners will assess medical suitability. Our practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat. The price for the area treated will depend on the number of units required and the product used for the treatment. Advertised prices are based upon our general recommended dosage. Additional units may be required based upon practitioner’s assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary). Additional units or products will be at an additional cost as advertised in our pricing schedule. All treatment packages can only be used by one customer within the one treatment appointment (all at one time). Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information. All standard promotional terms and conditions apply.

Website Use

The terms and conditions outlined here apply to all users of the Lovely by Skin Institute website (http://www.lovelybyskin.co.nz) and to all purchases of product that are made from Lovely by Skin Institute (when you see the words “we”, “us” or “our” on this website it is also intended to mean Lovely by Skin Institute).

All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.

Governing Law

We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.

Liability

We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.

Advertising

From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.

Pricing

We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.

Promotional Items

From time to time we may offer promotional items being treatments or products. Promotional prices will be displayed and are only applicable to the promotional period stated. Treatments and/or Products offered on promotion must be purchased & the first treatment taken in the time the promotion is on offer. Any refunds will be administered in line with the Consumers Guarantees Act and the maximum refund amount will be the amount that was paid by the customer at the time of sale and not the listed price of the treatment or product. Buy 1 get 1 free promotions must be purchased in the same transaction.

Gift Vouchers

Gift Vouchers are available and are valid for one (1) year from date of purchase or as printed on the voucher for the treatment or amount specified. If no treatment is specified then they may be used for the following services or product offered by Lovely by Skin Institute where the gift voucher is being redeemed, to the dollar value specified.

Gift vouchers can only be redeemed for:

  • All treatments/services
  • Skincare product/s

Gift vouchers can only by redeemed at Lovely by Skin Institute. Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given. Lost vouchers will not be replaced.

Anyone holding the gift card can use its value to make purchases, so your gift voucher should be kept secure – Lovely by skin institute is not responsible and are not liable for any loss suffered by you as a result of a lost or stolen gift voucher. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift vouchers to verification and security checks at our absolute discretion. We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher.

Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

There are no discounts given on the purchase of gift vouchers.

Product Returns and Replacement

Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.

Any goods that are faulty can be returned in original packaging. Lovely by Skin Institute Limited must be notified of any such damage within three (3) days of purchasing. At this time, the return process will be advised. Once the faulty item has been returned, we will issue a replacement item.

Refer a Friend ❤️ #ShareTheLove

Introduce a new friend to us and gift them with $25 for her first treatment. When they have their treatment you'll get $25 OFF too!

  • Standard Gift Voucher T&C’s apply
  • Only one voucher can be redeemed per invoice
  • $25 voucher can be issued after any treatment
  • Each friend you refer must be new customers to Lovely by Skin Institute
  • Customers can refer as many friends as they like – each friend requires a separate voucher
  • Voucher can be redeemed against any single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time by notifying users through our website.

Skin Peel Wednesday - Manukau Store only

Skin Peel Wednesday is available on 11, 18 & 25 November 2020 and 2, 9, 16, 23 & 30 December 2020 at Lovely by skin institute Manukau store only. This Boost Peel treatment must be had and paid for on the Skin Peel Wednesday date that the Boost Peel treatment is had on. Bookings are subject to availability. Payment must be made in full and the terms of our cancellation and refund policy.

Be in to WIN a Lovely Hamper - Sylvia Park

The promotion:

  • The promoter of this promotion is is Lovely by Skin Institute Ltd. hereafter known an LBSI, PO Box 33-1208, Takapuna, Auckland 0740.
  • The promotional period begins at 9.00am on 15 October 2020 and finishes at 5pm on 8 November 2020. Entries must be received by 5pm on 8 November 2020. Any entries received after this date and time will be considered late and will not be eligible for entry.
  • Winner will be drawn on 10 November 2020 and notified by email.

HOW DOES THIS PROMOTION WORK?

  • Simply enter the competition during the promotional period at Lovely by skin institute Sylvia Park store and you’re in the draw to win 1 'Lovely' Hamper and 1 x $200 LBSI voucher.

  • Write your name, birthday, mobile phone number & email address & tick the relevant tick boxes on the entry form located at the LBSI Sylvia Park store during the promotional period.

  • One entry per person.

  • Winner will be randomly drawn on the above dates and notified by phone or email. If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. It is your responsibility to ensure that you are contactable by LBSI and you release LBSI from any failure of LBSI to contact you.

  • By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.

  • Entrants agree and acknowledge that LBSI does not accept any responsibility or liability for entries that have not received for whatever reason. It is the entrant’s responsibility to ensure that they complete their entry before the closing date.

  • LBSI reserves the right to cancel or amend the competition and these terms and conditions. Any changes to the competition will be notified to entrants as soon as possible by LBSI.

  • You agree that LBSI may use the details you have provided when entering the competition, to contact you or communicate such changes to you. You release LBSI from any liability and claims you may have against LBSI in this regard.

  • LBSI’s decision in respect of all matters to, relating to or arising in connection with, the competition will be final. You agree and acknowledge this.

  • The competition and these Terms and Conditions are accessible in New Zealand and you agree to be governed by, and submit to, the laws of New Zealand.

  • You agree and acknowledge that LBSI is not liable for any loss, injury or damage that arises from, or in connection with, the prize. The winner accepts the prize at their own risk and releases LBSI from any liability in this regard.

  • The winner agrees to the use and publication of their name and image in any publicity material, as well as their entry. Any personal information and data relating to the winner or any other entrants will be used solely in accordance with current New Zealand data protection and privacy protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  • You agree to having your photo taken by LBSI at one of our stores either before or after a treatment for LBSI's use on social media if they choose to use this.

  • This promotion is open to all New Zealand residents, not including employees of Lovely by Skin Institute or Skin Institute.

    REDEEMING YOUR Lovely by Skin Institute voucher

  • If you win the hamper and Lovely by Skin Institute voucher the voucher is redeemable at Lovely by Skin Institute and valid until for 1 year.

  • Prize does not include travel and expenses incurred with getting to Lovely by Skin Institute.

  • The voucher cannot be exchanged for cash and is not transferrable.

  • The voucher can be used on treatments and product.

  • The LBSI voucher can be redeemed in store only.

  • The voucher will be delivered to the New Zealand address, not a PO Box, specified by the winner by track and trace courier.

  • Prizes, or any unused portion of a prize which is not used within the specified period, are not transferable or exchangeable and cannot be redeemed for cash.

BE IN TO WIN - Sylvia Park social media competition

Terms and Conditions of Entry

The promotion:

  • The promoter of this promotion is is Lovely by skin institute Ltd. hereafter known an LBSI, PO Box 33-1208, Takapuna, Auckland 0740.
  • The promotional period begins at 12.00pm on 22 October 2020 and finishes at 12.00pm on 29 October 2020. Entries must be received by 12.00pm on 29 October 2020.
  • This giveaway is not endorsed or sponsored by facebook or instagram.

HOW DOES THIS PROMOTION WORK?

  • Simply enter the competition on facebook on instagram during the promotional period advising your ONE favourite skin or laser treatment from the selection below and BE IN TO WIN that treatment and tag a friend

  • Selection of treatments: Microdermabrasion, skin needling with Dermapen 4™, LED light therapy, laser hair removal, laser for pigmentation, laser for rejuvenation or a skin peel. You’ll then be in the draw to win that treatment

  • Prize value up to $500.00. Voucher will be issued and will be valid for 6 months from date of issue.

  • Winner will be drawn on 29 October 2020 and notified by email. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. It is your responsibility to ensure that you are contactable by LBSI and you release LBSI from any failure of LBSI to contact you.

  • By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.

  • Entrants agree and acknowledge that LBSI does not accept any responsibility or liability for entries that have not received for whatever reason. It is the entrant’s responsibility to ensure that they complete their entry before the closing date.

  • LBSI reserves the right to cancel or amend the competition and these terms and conditions. Any changes to the competition will be notified to entrants as soon as possible by LBSI.

  • You agree that LBSI may use the details you have provided when entering the competition, to contact you or communicate such changes to you. You release LBSI from any liability and claims you may have against LBSI in this regard.

  • LBSI’s decision in respect of all matters to, relating to or arising in connection with, the competition will be final. You agree and acknowledge this.

  • The competition and these Terms and Conditions are accessible in New Zealand and you agree to be governed by, and submit to, the laws of New Zealand.

  • You agree and acknowledge that LBSI is not liable for any loss, injury or damage that arises from, or in connection with, the prize. The winner accepts the prize at their own risk and releases LBSI from any liability in this regard.

  • The winner agrees to the use and publication of their name and image in any publicity material, as well as their entry. Any personal information and data relating to the winner or any other entrants will be used solely in accordance with current New Zealand data protection and privacy protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  • You agree to having your photo taken by LBSI at a store either before or after a treatment for LBSI's use on social media if they choose to use this.

  • This promotion is open to all Auckland residents, not including employees of LBSI or Skin Institute.

    REDEEMING YOUR Lovely by Skin Institute voucher

  • If you win you will receive the treatment you have entered for and a voucher will be issued which is redeemable at LBSI and valid for 6 months from date of issue

  • Prize does not include travel and expenses incurred with getting to LBSI.

  • The voucher cannot be exchanged for cash and is not transferrable.

  • The voucher can be used on treatments and product.

  • The LBSI voucher can be redeemed in store only.

  • The voucher will be delivered to and Auckland address, not a PO Box, specified by the winner by track and trace courier.

  • Prizes, or any unused portion of a prize which is not used within the specified period, are not transferable or exchangeable and cannot be redeemed for cash.

Price Match - Manukau Store Only

Terms & Conditions Skin and Laser Treatments – Price Match less 10% Lovely by skin institute Manukau will match any current advertised price, less 10% for the same skin and laser treatments.

To Claim:

  • Customer must provide proof and current valid date of a competitor’s price that is currently available at time of treatment
  • The competitor is to have a physical location within a 10km radius of Lovely by skin institute Manukau
  • The Price Match program may be reviewed or cease any time without prior notice

Treatment:

  • Available on skin and laser treatments only
  • The treatment must be the same type as the competitor
  • The treatment must be taken at the Lovely by skin institute Manukau store only and is subject to availability
  • Prior to all treatments, a complimentary consultation is required to assess medical suitability
  • Our team reserve the right to determine customer treatment suitability and can at any time, refuse to treat

Price:

  • The same number of treatments must be purchased as current advertised price
  • Price Match less 10% is inclusive of GST
  • Lovely by skin institute may contact the competitor to validate the current price.

Exclusions:

  • Excludes injectables, injectable packages and all skincare products
  • Cannot be claimed on a competitors Price Match price offer
  • Cannot be applied to treatments already purchased at Lovely by skin institute

Lovely by skin institute standard terms and conditions apply

Injectable Treatments – Price Match Lovely by skin institute Manukau will match any current advertised price, for the same injectable treatment using the products.

To Claim:

  • Customer to provide proof and current valid date on a competitor’s price that is currently available at time of treatment
  • The competitor is to have a physical location, located within a 10km radius of Lovely by skin institute Manukau.
  • The Price Match program may be reviewed or cease any time without prior notice

Treatment:

  • Available on injectable treatments only, where the customer is deemed medically suitable by a Lovely by skin institute team member.
  • The treatment must be the same as the competitor i.e. the same brand and same number of units
  • The treatment must be taken at the Lovely by skin institute Manukau store and is subject to availability

Price:

  • The same units must be purchased as current advertised price
  • Price Match is inclusive of GST
  • Lovely by skin institute may contact the competitor to validate the current price

Exclusions:

  • Excludes all skin and laser treatments and all skincare products
  • Cannot be claimed on a competitors Price Match price offer
  • Cannot be applied to treatments already purchased at Lovely by skin institute

Lovely by skin institute standard terms and conditions apply, including each new customer being required to have a full consultation to deem medical suitability. We reserve the right to refuse treatment at any time Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.

50% OFF your first treatment – Manukau store Terms Only

Terms & Conditions

Rules:

  • 50% off your first ever treatment at Lovely
  • New customers only
  • Must be customers first ever treatment with Lovely by skin institute
  • Applies to laser, skin and injectables treatments
  • First ever treatment only - not first in each treatment type
  • Discount is off full priced single treatment prices only- not promotions
  • Treatment only at Manukau store and is subject to availability.
  • Prior to all treatments a complimentary consultation is required to assess medical suitability.
  • The 50% OFF your first treatment may be reviewed or cease any time without prior notice
  • End Date: 30 December 2020
  • If the treatment cannot be completed after the consultation and is booked for another day this must be booked in prior to the 31 December 2020.

Exclusions:

  • Pre-pays or specialty packages
  • Add-on treatments
  • All promotions
  • All products

Black Friday -Sale

30% off all LBSI & Aspect Dr products, excludes: Aspect Dr Christmas Essentials kit

Rules:

  • includes single products and all bundles and kits
  • no limit on the amount of product being purchased
  • Excludes: Aspect Dr Christmas Essentials kit Start date: 23 November 2020 End date: 29 November 2020

30% OFF Skin & Laser Prepay 4 & 6 – Albany store only

  • Applies to laser & skin treatments only excludes injectables
  • Treatments include: All Laser Hair Removal, Laser Rejuvenation, Laser Pigmentation, Skin peels, LED light therapy, Microdermabrasion, Dermapen 4™, Dermapen 4™ for pigmentation, Red vein removal, Ulfit, Cooltech™
  • Pricing is for a pre-pay 4 or 6 series of skin or laser treatments only
  • Discount is off full priced single treatment prices only- not the current prepay or promotional price
  • All prepay treatments must be taken at Albany store and are subject to availability.
  • All new customers or current customers having a new treatment must be booked in for a complimentary consultation prior to purchase to assess medical suitability.
  • First treatment must be taken by 31 December 2020

Exclusions:

  • Not valid for any injectables/injectable packages or Prepay packages
  • End Date: 31 December 2020

Future Appointments

  • If the treatment cannot be completed after the consultation and is booked for another day this must be booked in prior to the 31 December 2020.

Direct Debit Terms and Conditions

  1. This Agreement

1.1. This agreement allows you to pay for your treatments using direct debit.

1.2. This agreement covers the rights and obligations in respect of your account including:

a. how and when your direct debit commences and ends;

b. your obligations in respect of this agreement;

c. how we manage the direct debit for treatments and products;

d. how to access information about the direct debit agreement;

1.3. This agreement contains defined terms. You can identify a defined term by use of capital letters.

  1. In this agreement

2.1. “We” means Lovely by skin institute Limited and “our” and “us” have corresponding meanings; And

2.2. “You” means the person named as the direct debit agreement and “your” has a corresponding meaning And

2.3. “Treatment plan” means a Series of treatments, for which you have been confirmed as medically suitable at a consultation with us And

2.4. “Series” means two or more treatments which are redeemed over a period longer than one month

  1. How this agreement commences

3.1. This agreement commences when:

a. You have agreed a “treatment plan” with us;

b. You have completed and signed a direct debit authority form;

c. You have signed the Lovely by skin institute agreement;

d. You have received your direct debit payment schedule;

e. You have paid a 20% deposit and a set-up fee;

3.2 We reserve the right to approve or reject your application but will notify you should we choose to reject your application.

  1. How the agreement ends

4.1. This agreement will end when the balance owing has been paid in full.

  1. What treatments can you pay for using your direct debit

5.1. You can use your direct debit agreement to pay for your agreed “treatment plan” at standard pricing.

5.2. You can alter your “treatment plan” as medically required and your current payment schedule will be revised, a new signed agreement will be completed, and a payment plan provided.

5.3. You cannot use your direct debit agreement to pay for treatments, products, pre-pay series and packages outside of your “treatment plan”.

5.4. You cannot use your direct debit agreement for promotional offers; however, you are able to purchase and pay directly for current promotional offers in addition to your direct debt agreement.

  1. What you agree to pay

6.1. An upfront deposit of 20% on signing the agreement.

6.2. Any fees applicable.

6.3. You agree that the direct debit will pay for:

a. The standard cost of treatments and any products in your “treatment plan”

b. Your first payment will commence the month following the date of deposit, on either the2nd,9th, 16thor 23rdof the month, and continue in the payment frequency selected.

c. The remaining balance will be equally divided into _ equal __payments. The payment amounts will be provided to you in the repayment schedule outlining the value of each payment and date. Payments will be debited from a bank account nominated by you.

  1. General Fees

7.1. There is a set up fee of $10.00.

7.2. You are responsible for paying your own bank charges, if any.

7.3. We do not charge interest.

  1. Default

8.1. If you default you will be charged $5.00 per missed payment. This will be added to your credit balance and your direct debit amount will be adjusted to accommodate this.

8.2. We will re process the direct debit within seven days of default

8.3. If you have two consecutive default payments, your account will be suspended, and no further treatments can be completed until payment is made.

8.4.If an outstanding payment isn’t made within 30 days of first default, your account will be terminated and referred to collection agencies.

8.5. If we incur any costs associated with collecting payment for your credit account, including but not limited to collection agencies, lawyers’ fees, bank charges, or other costs we deem reasonable, we will seek recovery of these costs from you.

  1. Management of direct debit

9.1. You must be 18 years of age.

9.2. To establish a direct debit the minimum treatment plan must be $500 including GST.

9.3. You may only hold one (1) direct debit with us at any one time. The balance needs to be re-paid in full before you are can establish a new direct debit agreement with us.

9.4. The direct debit payment timeframe will be a maximum of six months.9.5.You cannot extend your direct debit past the initial payment plan timeframe.

  1. Treatments

10.1. Standard cancellation and no-show policies apply –You need to provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If insufficient notice is given or you don’t turn up to your appointment the treatment maybe forfeited if insufficient notice is given.

10.2. The cost of treatments is the standard retail price as set by us at the time of the agreement.

10.3. All treatments that are purchased using direct debit, must be completed within 12 months of the commencement date of the direct debit, or they will be forfeited.

10.4. Our menu of service detailing all treatments and costs is available on request, or online at www.lovelybyskin.co.nz.10.5.You are responsible for being aware of the cost of any treatments supplied to you.

  1. Checking your account and obtaining statements

11.1. You can check or update your account details by contacting us at accounts@lovelybyskin.co.nz.

11.2. We will not issue statements unless you ask us.

  1. Cancellation of direct debit

12.1. You may cancel your account at any time. The remaining cost of all treatments received up to the cancellation date are liable for repayment to Lovely by skin institute at the standard retail price. All treatments received must be paid in full prior to, or at the time of cancellation.

12.2. You can cancel your account by contacting us at accounts@lovelybyskin.co.nz.

12.3. A cancellation fee of $125 will be charged.

12.4. Standard refund policy applies -There is no refund on direct debit payments for change of mind and the credit is not transferable to other individuals, treatment areas or outside of Lovely by Skin Institute. The only exception is if your medical suitability changes, deeming you unsuitable for treatment and a medical certificate is provided(at your own cost). We will suspend direct debit payments for up to 12 months, once we have received payment for all treatments received to date. Alternatively, you can apply the amount as a credit for you or one nominated person to use towards other treatments.

  1. General

13.1. For best results, the frequency of appointments need to follow the recommend treatment interval as outlined in your “treatment plan” and you need to follow the prescribed before and after treatment care for your skin as discussed with the Lovely by skin institute team

13.2. Any treatments taken separately to the ones on the direct debit account, or products purchased, must be paid for in full at the time of service. They cannot be applied to the active direct debit agreement.

13.3. We may amend these terms and conditions at any time. If we do so we will notify you at least 30 days before the amendment takes effect by email and publish information about the changes on our website.

13.4. We will collect and store your personal information in accordance with the Privacy Act 1993. For our privacy statement and information about how to request access to and amend your personal details please contact us as above.

  1. Promotional Offers

14.1. From time to time exclusive offers may be available to new Direct Debit customers for a limited period of time

14.2. These offers have their own set of Terms & Conditions which will be published on at lovelybyskin.co.nz

Contacting Us

Email: info@lovelybyskin.co.nz
Telephone: 0800 004525
Postal: PO Box 33-1208 Takapuna Auckland 0740 New Zealand