Hi Lovely

Terms & Conditions


A consultation of typically 15 minutes is booked with a nurse/therapist for a fee of $39. The $39 consultation fee can be redeemed when the client purchases any treatment and/or product (minimum spend $39) within 14 days of the initial consultation. A consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in.

Consultations are for:

  • Anti-wrinkle injections
  • Collagen remodelling
  • Dermal fillers
  • Dermal needling
  • Laser hair removal
  • Laser for pigmentation and redness
  • Laser skin rejuvenation and tightening
  • Facial peels
  • Fat reduction
  • Microdermabrasion
  • Red vein removal
  • Skincare advice

Arrival Time for Treatments

Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. If you are too late for an appointment to be completed in full we may have to reschedule to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.

Booking fee

All appointments require a booking fee of $39. The booking fee can be transferred from one appointment to another or redeemed off the cost of an appointment if no future bookings are made.

Cancellation Policy for Treatments

We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If insufficient notice is given the booking fee will be forfeited. If you have booked a treatment that is part of a pre-pay series, that treatment will be forfeited if insufficient notice is given.

Website Use

The terms and conditions outlined here apply to all users of the Lovely by Skin Institute website (http://www.lovelybyskin.co.nz) and to all purchases of product that are made from Lovely by Skin Institute (when you see the words “we”, “us” or “our” on this website it is also intended to mean Lovely by Skin Institute).

All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.

Governing Law

We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.


We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.


From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.


We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.

Promotional T&C's

  • Promotional offer pricing does not apply to pre-pays or Lovely packages. Bookings and treatments need to be complete by date advertised. Aspect Dr Essentials kit promotion - The medi-facial must be redeemed within 30 days of purchasing the Aspect Dr Essentials kit, and is only while stocks last. Buy 1 get 1 free promotions must be purchased in the same transaction.

Gift Vouchers

Gift Vouchers are available and are valid for one (1) year from date of purchase for the treatment specified. If no treatment is specified then they may be used for the following services or product offered by Lovely by Skin Institute where the gift voucher is being redeemed, to the dollar value specified.

Gift vouchers can only be redeemed for:

  • All treatments/services
  • Skincare product/s

Gift vouchers can only by redeemed at Lovely by Skin Institute. Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given. Lost vouchers will not be replaced.

Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

Online Shopping Delivery

Delivery is only available to addresses within New Zealand. Purchases will incur a delivery charge, which will be outlined at the shopping cart stage of purchase. All goods will be delivered by the carrier and method nominated by Lovely by Skin Institute Limited to the address specified on the order. Rural addresses may attract additional fees.

Non–receipt of any goods must be notified to Lovely by Skin Institute Limited within seven (7) days of the order date.

All enquiries concerning the dispatch and delivery of an order should be directed to Lovely by Skin Institute Limited. Phone: 0800 004525, or email: info@lovelybyskininstitute.co.nz Orders will be processed within 2-3 working days depending on stock availability. If an item is temporarily unavailable, you will be advised and informed of estimated delivery date.

Online Shopping Returns and Replacement

Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.

Any goods damaged in transit can be returned in original packaging. Lovely by Skin Institute Limited must be notified of any such damage within three (3) days of receiving the order. At this time, the return process will be advised. Once the damaged item has been receipted a replacement item will be dispatched.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time by notifying users through our website.

Shop Taste Play Competition

Terms and Conditions of Entry

The promotion:

  • The promoter of this promotion is is Lovely by Skin Institute Ltd. hereafter known an LBSI, PO Box 33-1208, Takapuna, Auckland 0740.
  • The promotional period begins at 9.00am on Saturday, 9th March 2019 and finishes at 6pm on Sunday 10th March 2019. Entries must be received by 6pm on Sunday 10th March 2019.


  • Simply enter the competition during the promotional period and you’re in the draw to win 1 of 2 $500 LBSI vouchers.

  • Write your name, birthday, mobile phone number & email address & tick the relevant tick boxes on the entry form located at the LBSI activation site or at the LBSI store at Manukau Mall during the promotional period.

  • One entry per person.

  • Entries close at 6pm on Sunday, 10th April 2019. Any entries received after this date and time will be considered late and will not be eligible for entry.

  • Winner will be drawn on 12 March 2019 and notified on 12 March by phone and email. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. It is your responsibility to ensure that you are contactable by LBSI and you release LBSI from any failure of LBSI to contact you.

  • By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.

  • Entrants agree and acknowledge that LBSI does not accept any responsibility or liability for entries that have not received for whatever reason. It is the entrant’s responsibility to ensure that they complete their entry before the closing date.

  • LBSI reserves the right to cancel or amend the competition and these terms and conditions. Any changes to the competition will be notified to entrants as soon as possible by LBSI.

  • You agree that LBSI may use the details you have provided when entering the competition, to contact you or communicate such changes to you. You release LBSI from any liability and claims you may have against LBSI in this regard.

  • LBSI’s decision in respect of all matters to, relating to or arising in connection with, the competition will be final. You agree and acknowledge this.

  • The competition and these Terms and Conditions are accessible in New Zealand and you agree to be governed by, and submit to, the laws of New Zealand.

  • You agree and acknowledge that LBSI is not liable for any loss, injury or damage that arises from, or in connection with, the prize. The winner accepts the prize at their own risk and releases LBSI from any liability in this regard.

  • The winner agrees to the use and publication of their name and image in any publicity material, as well as their entry. Any personal information and data relating to the winner or any other entrants will be used solely in accordance with current New Zealand data protection and privacy protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  • You agree to having your photo taken by LBSI at the Manukau store either before or after a treatment for LBSI's use on social media if they choose to use this.

  • This promotion is open to all New Zealand residents, not including employees of Lovely by Skin Institute or Skin Institute.

    REDEEMING YOUR Lovely by Skin Institute voucher

  • If you win 1 of the 2 Lovely by Skin Institute vouchers the voucher is redeemable at Lovely by Skin Institute Westfield Manukau only and valid until 12 August 2019.

  • Prize does not include travel and expenses incurred with getting to Lovely by Skin Institute Manukau.

  • The voucher cannot be exchanged for cash and is not transferrable.

  • The voucher can be used on treatments and product.

  • The LBSI voucher can be redeemed in store only.

  • The voucher will be delivered to the New Zealand address, not a PO Box, specified by the winner by tack and trace courier.

  • Prizes, or any unused portion of a prize which is not used within the specified period, are not transferable or exchangeable and cannot be redeemed for cash.

Contacting Us

Email: info@lovelybyskin.co.nz
Telephone: 0800 004525
Postal: PO Box 33-1208 Takapuna Auckland 0740 New Zealand