Hi Lovely

Terms & Conditions


A consultation of typically 15 minutes is booked with a nurse/therapist for a fee of $39. The $39 consultation fee can be redeemed when the client purchases any treatment and/or product (minimum spend $39) within 14 days of the initial consultation. A consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in.

Consultations are for:

  • Anti-wrinkle injections
  • Collagen remodelling
  • Dermal fillers
  • Dermal needling
  • Laser hair removal
  • Laser for pigmentation and redness
  • Laser skin rejuvenation and tightening
  • Facial peels
  • Fat reduction
  • Microdermabrasion
  • Red vein removal
  • Skincare advice

Arrival Time for Treatments

Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. If you are too late for an appointment to be completed in full we may have to reschedule to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.

Booking fee

All appointments require a booking fee of $39. The booking fee can be transferred from one appointment to another or redeemed off the cost of an appointment or product if no future bookings are made. Booking fees are non-refundable. The value of the booking fee may change at our discretion.

Cancellation Policy for Treatments

We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If insufficient notice is given the booking fee will be forfeited. If you have booked a treatment that is part of a pre-pay series, that treatment will be forfeited if insufficient notice is given. Treatments/services are not transferable to other individuals or outside of Lovely by Skin Institute.

No Show Policy for Treatments

We understand that sometimes it’s not possible to make your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you cannot make your appointment. If insufficient notice is given or you don’t turn up to your appointment the booking fee will be forfeited. If you have booked a treatment that is part of a pre-pay series, that treatment will be forfeited if insufficient notice is given or you don’t turn up to your appointment. Treatments/services are not transferable to other individuals or outside of Lovely by Skin Institute.

Change of Mind

We have a no refund policy on purchases if you change your mind so please choose carefully. All refunds will be provided where required under the New Zealand Consumer Guarantees Act. Treatments and services are not transferable to other individuals or outside of Lovely by Skin Institute.

Pre-pay Treatments and Packages

If you purchase a pre-pay series for treatments, or purchase a package you will save an amount according to the pricing schedule. There is no refund on pre-pay and packages for change of mind and the credit is not transferable to other individuals, treatment areas or outside of Lovely by Skin Institute. The only exception is if a package is purchased prior to a consultation and subsequently at consultation we find you unsuitable for treatment; you can either refund or transfer your credit to another treatment. If post consultation your medical suitability changes deeming you unsuitable for treatment, we will extend your expiry date to 1 year (if pregnant) or apply the amount as a credit for you or one nominated other to use towards other treatments. Pre-pay have a 12-month expiry date (for up to 9 treatments) or an 18-month expiry date (for 10 or more treatments). Packages have an expiry date of 12 months from the date of purchase. 48 hours’ notice is required for any pre-paid or package appointment cancellations. If you cancel a pre-pay or package appointment within 48 hours, or do not attend the appointment, the scheduled treatment will be forfeited. You agree to these terms by purchasing pre-pay or treatments or packages. Promotional discounts are not applicable to pre-pay treatments or packages they are already discounted.

Cosmetic Injectables: Standard Terms for Cosmetic Injectables

All cosmetic injectable treatments require pre-booking and consultation with our medical professionals prior to treatment. Cosmetic injectable clients must be considered medically suitable for treatment. Following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor) our medical practitioners will assess medical suitability. Our practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat. The price for the area treated will depend on the number of units required and the product used for the treatment. Advertised prices are based upon our general recommended dosage. Additional units may be required based upon practitioner’s assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary). Additional units or products will be at an additional cost as advertised in our pricing schedule. All treatment packages can only be used by one customer within the one treatment appointment (all at one time). Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information. All standard promotional terms and conditions apply.

Website Use

The terms and conditions outlined here apply to all users of the Lovely by Skin Institute website (http://www.lovelybyskin.co.nz) and to all purchases of product that are made from Lovely by Skin Institute (when you see the words “we”, “us” or “our” on this website it is also intended to mean Lovely by Skin Institute).

All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.

Governing Law

We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.


We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.


From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.


We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.

Promotional Items

From time to time we may offer promotional items being treatments or products. Promotional prices will be displayed and are only applicable to the promotional period stated. Treatments and/or Products offered on promotion must be purchased & the first treatment taken in the time the promotion is on offer. Any refunds will be administered in line with the Consumers Guarantees Act and the maximum refund amount will be the amount that was paid by the customer at the time of sale and not the listed price of the treatment or product. Buy 1 get 1 free promotions must be purchased in the same transaction.

Gift Vouchers

Gift Vouchers are available and are valid for one (1) year from date of purchase or as printed on the voucher for the treatment or amount specified. If no treatment is specified then they may be used for the following services or product offered by Lovely by Skin Institute where the gift voucher is being redeemed, to the dollar value specified.

Gift vouchers can only be redeemed for:

  • All treatments/services
  • Skincare product/s

Gift vouchers can only by redeemed at Lovely by Skin Institute. Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given. Lost vouchers will not be replaced.

Anyone holding the gift card can use its value to make purchases, so your gift voucher should be kept secure – Lovely by skin institute is not responsible and are not liable for any loss suffered by you as a result of a lost or stolen gift voucher. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift vouchers to verification and security checks at our absolute discretion. We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher.

Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

There are no discounts given on the purchase of gift vouchers.

Product Returns and Replacement

Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.

Any goods that are faulty can be returned in original packaging. Lovely by Skin Institute Limited must be notified of any such damage within three (3) days of purchasing. At this time, the return process will be advised. Once the faulty item has been returned, we will issue a replacement item.

Refer a Friend ❤️#ShareTheLove

Introduce a new friend to us and gift them with $25 for her first treatment. When they have their treatment you'll get $25 OFF too!

  • Standard Gift Voucher T&C’s apply
  • Only one voucher can be redeemed per invoice
  • $25 voucher can be issued after any treatment
  • Each friend you refer must be new customers to Lovely by Skin Institute
  • Customers can refer as many friends as they like – each friend requires a separate voucher
  • Voucher can be redeemed against any single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time by notifying users through our website.

Commercial Bay Opening - 25% OFF

25% of All Treatments - Commercial Bay Store

  • Receive 25% off single treatment prices
  • Skin and laser treatments can be purchased as singles, prepay 1-6 (prepay terms and conditions apply).
  • Receive 25% off all Injectable single treatment prices, not injectable packages, no pre-pay
  • Receive 25% off all Lovely by skin institute products purchased in-store at the single product price.
  • The 25% discount is calculated using the standard single treatment price, and not pre-pay prices.
  • Bookings must be made prior to treatment and bookings are subject to availability.
  • Consultation required before purchase to confirm suitability for treatment
  • Payment must be made in full and the terms of our cancellation and refund policy apply.
  • Sale ends 19 July and booking must be made by 19 July and first treatment to be completed by 19 July 2020. Offer only available for a limited time.
  • 25% discount is only available at Commercial Bay store
  • Excludes consultations
  • Excludes other promotions that are already discounted

Contacting Us

Email: info@lovelybyskin.co.nz
Telephone: 0800 004525
Postal: PO Box 33-1208 Takapuna Auckland 0740 New Zealand