Terms & Conditions

Refer a Friend Program ❤️ #ShareTheLove

Introduce a new friend to Lovely by skin institute and gift them with $25 off their first treatment. When they have their treatment, you’ll get $25 OFF too!

To qualify for the Refer a Friend Program:

• Register & use the Lovely by skin institute online referral program found at https://lovelybyskin.co.nz/
• Follow the steps outlined on the online referral program, to refer your friend
• Your friend must be a new customer to Lovely by skin institute and not had any previous treatments or consultations at any Lovely by skin institute stores
• Your friend must follow the steps outlined on the online referral program to redeem their $25 discount
• Their $25 discount will be stored on their account which they can use towards payment of their first full priced single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards
• Your friend needs to complete and pay in full for their treatment at Lovely by skin institute before your thank you $25 voucher for your referral will be added to your account
• Your $25 voucher will be stored on your account which you can use towards payment of your next full priced single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards
• The vouchers can’t not be used in conjunction with any other offers including promotions
• You can refer as many friends as you like as long as they are new customers to Lovely by skin institute
• Vouchers are vailid for 12 months from time of issue

Customer Feedback Survey

To enter:

• You must have had a completed appointment with Lovely by skin institute during the month of entry, no minimum spend
• You must complete the survey from the link in your thank you email or text?
• Entry must be under the name and email address in your profile with Lovely by skin institute
• One entry per calendar month
• The winner will be drawn randomly on 4thof the month (or the next working day)
• The winner will be notified by email and $100 will be added to your Lovely by skin institute profile to be used at any Lovely by skin institute store
• The winner cannot use the prize for injectable treatments
• The prize is not exchangeable for cash
• In the event the monthly winner cannot be contacted within 5 days of the draw being made, a new winner will be drawn. The new winner will be subject to the same terms and conditions.
• Lovely by skin institute staff are not eligible to win the prize draw
• This information is being collected by Lovely by skin institute, and may be shared within Lovely by skin institute to help improve customer service. We will only contact you in regards to winning the prize. You can view Lovely by skin institute’s Privacy Policy here.
• LBSI reserves the right to cancel or amend or modify the terms and conditions at any time.
• Lovely By Skin Institute’s decision is final and no correspondence will be entered into.

Lovely Dollars

Eligibility  

• Customers will automatically become eligible to earn Lovely Dollars if they, have a unique email address and a profile account with Lovely by skin institute (LBSI). 
• An individual will automatically earn Lovely Dollars from 16 August 2021.  Any purchases prior to this date are not eligible for Lovely Dollars. 
• A customer may only have one profile account at any time and may not transfer or assign their points to another individual. 
• LBSI reserves the right to modify, refuse or terminate a customer’s participation in Lovely Dollars without notice or reason at its absolute discretion. 
• Should a customer’s participation in the Lovely Dollars end for whatever reason, the member’s points will be forfeited and any current or future points will be rendered null and void from the date of cessation. 

Earning Lovely Dollars  

• Customers are eligible to receive 5% of the value of valid purchases in return as points. 
• $1 spent = 1 point which equals 5 cents. 
• Points can be earned at any LBSI store operating in New Zealand. 
• When a customer completes a transaction in store, the net amount of the valid purchase is added to their points at 11:59pm NZST on the day the transaction is made and will be available for use the next day.
• All online product purchases will earn Lovely Dollars on the total cost of the product order.
• At its sole discretion, LBSI may issue additional points to a member as incentive, reward and/or promotional activities. 
• LBSI reserves the right to withdraw, cancel or vary points without notice and in its absolute discretion, including without limitation points awarded in error or points earned fraudulently. 
• Points cannot be sold or transferred and are not redeemable for cash including without limitation gift vouchers, gift cards, and credit notes. Points do not represent legal tender. 
• Points cannot be earned using other points as all or part of the transaction. 
• Points can be earned from valid purchases made with any payment method accepted by LBSI except by other points. 
• When a customer returns a product purchase or is refunded for a treatment due to contraindications, the net amount of the valid purchase will be deducted from the member’s accumulated spend and the points that were issued will be adjusted or reversed accordingly. 
• All points will expire twelve (12) months after issue unless otherwise indicated. 

 Redemption of Lovely Dollars points: 

• Points can be redeemed at any Lovely by skin institute store. 
• Points are to be redeemed in batches of 20 points = $1 store credit 
• Points cannot be earned or redeemed against gift vouchers. 
• LBSI reserves the right in its absolute discretion to exclude certain items, goods, products, services and promotions from being redeemed by using points. 
• Only points from one customer can be redeemed per transaction. 
• LBSI will not be held responsible or liable if points are not able to be redeemed for whatever reason but specifically in the case of Technical Issues including without limitation the failure of software or hardware or an EFTPOS malfunction. 
• Points can only be redeemed once. 

Lovely Dollars Balance 

• Customers can obtain a balance of Lovely Dollars by logging into their customer profile at lovelybyskin.co.nz or request in-store.
• To log-in and view your Lovely Dollars balance:
  • Click on the ‘BOOK NOW’ tab on the website
  • Click on ‘Sign in’ in or if you don’t have a customer account Sign-up
  • Customers who already have an account must use the same email address or mobile number to log-in
  • Click on your customer name
  • On the left side of the screen you will see a Lovely Dollars tab, all points earned and redeemed will be shown here
• Customers will receive an email, to the email address in the customers profile, each time points are redeemed which will include detail the current points balance. 

GENERAL  

• The Lovely Dollars Terms and Conditions are to be read in conjunction with any additional conditions, including without limitation other relevant LBSI policies and or terms and conditions. 
• Any failure or delay by LBSI in exercising its rights under the Terms and Conditions do not constitute a waiver of those rights. Any waiver by LBSI must be in writing and signed by an authorised officer of LBSI 
• LBSI reserves the right to modify, suspend or terminate the Lovely Dollars program and/ or Terms and Conditions or any aspect of them at any time in its absolute discretion. LBSI is not required to provide notice in relation to any such modification, suspension or termination. Any modification shall apply retrospectively. 
• A notice or communication is deemed to be given by LBSI to the customer if it is sent to the email listed in the member profile, or otherwise by publishing it on the website or other social media platforms. 
• LBSI’s decision regarding all matters arising in relation to the Lovely Dollars Program is final and binding. 
• Nothing in the Lovely Dollars Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in the Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or un-enforceability, without affecting the remaining provisions of these Terms & Conditions. 

Online Orders

When you place an order with us, you are making an offer to buy skin care products. An order is placed on our website via adding a product to the shopping cart and proceeding through to setting a password protected account and then through to the checkout process. The checkout process includes giving us a delivery address and any other relevant details for your order, including entering payment information and submitting your order. We will take payment from you when you submit your order.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

You will receive a shipment confirmation once your order is dispatched which will include your tack and trace number.

You can pay for your order with:

• Credit or Visa Debit card
• Afterpay
• Humm

You cannot pay for your online order with Lovely by skin institute vouchers however these vouchers can be used to purchase product and/or treatments instore.

Prices are in New Zealand dollars, inclusive of GST and subject to change, effective immediately upon posting to the site.

All online products purchases will earn Lovely Dollars on the total cost of the product order.

We use our best endeavours to ensure products ordered are available for delivery, and in most cases the website will notify you where a product is unavailable prior to you completing your order. If we are unable to complete your order after placing, we will be in touch to advise you on the options.

Online Order Delivery

Delivery is only available to physical addresses (no PO boxes) within New Zealand.  All purchases will incur a flat rate handling, packing and delivery charge of $5, which will be added to the cost of your order during the checkout process.

All goods will be delivered by the carrier and method nominated by Lovely by skin institute to the address specified on the order. Non–receipt of any goods must be notified to Lovely by skin institute within seven (7) days of the order date via email to orders@lovelybyskin.co.nz and include your order number which is included in your email confirmations.

All orders placed prior to 3pm on business days will be dispatched the same day, after 3pm they will be dispatched the following business day. Orders placed over the weekend will be dispatched on Monday. The delivery time of your product will depend on courier availability and what region you are located in.

All enquiries concerning the dispatch and delivery of an order should be directed to Lovely by skin institute orders@lovelybyskin.co.nz.

Online Orders Returns and Replacement

Unopened products in in a new, unused & in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.

Any goods damaged in transit can be returned in original packaging. Lovely by skin institute must be notified by emailing of any such damage within three (3) days of receiving the order with an accompanying photo of the damaged item(s). At this time, the return process will be advised. Once the damaged item(s) have been received a replacement item will be dispatched.

To be able to return a product, you must provide a valid proof of purchase eg packing invoice, order confirmation email. This proof should be included with the item to be returned. It is helpful if you can write on the reason for return.

Product to be returned should be posted back to the address below, at the customer’s expense. The postage cost will not be refunded.

Lovely by skin institute Commercial Bay

Level 2

Commercial Bay

7 Queen Street

Auckland CBD

Auckland 1010

Spend & Save Terms & Conditions

What’s the offer?

20% OFF when you spend $200 on Skin & Laser Treatments

40% OFF when you spend $300 on Skin & Laser Treatments

Rules:

* Promotion starts 26 December 2021

* Offer is available on Laser hair removal and skin treatments and selected products.

* Selected products are: Aspect Dr™ & Aspect™ Sun products and most Aspect Dr™ kits. Products can be purchased online.

* Offer available until 31 January 2021 or while availability lasts. First treatment must be taken by 30 January 2022.

* Discounts are off the single treatment pricing, not applicable on any promotions.

* All customers must be booked in for consultation and ensure they are suitable for treatment before they purchase

* Customers can purchase multiple treatments in one transaction in the quantities as per the Lovely by skin institute menu of service categories at the single treatment price not the prepay price. E.g Laser hair removal 3 or 6, Laser for Redness 3, Skin Peels 3, LED light therapy 3, Microdermabrasion 3, Dermapen 4™ 3, Laser for Pigmentation 3, Ulift skin tightening 2.

* Cooltech™: No multiple treatment purchases. However customers can add a medium cup add on to their purchase and this qualifies towards the discount.

Exclusions: Injectables, and already discounted prepays, O Cosmedics & DP Dermaceuticals products, Aspect Dr Skin Excellence kit, Lovely by skin institute products and all other products.

Future Appointments

* If the treatment cannot be completed after the consultation and is booked for another day, the treatment must be booked in prior to the 30 January 2022.

Silverdale Store Opening SALE

What’s the offer?

25% OFF when you spend up to $300

40% OFF when you spend $300+

Rules:

• Promotion starts on 20 January 2021 and ends on 27 February 2022 or while availability lasts.
• Offer is available on all Skin & Laser Treatments, Aspect Dr™ & Aspect™ Sun products and most Aspect Dr™ kits.
• Excludes: injectables and already discounted prepays,  O Cosmedics & DP Dermaceuticals products & Aspect Dr Skin Excellence kit & other promotions that are already discounted.
• Discounts are calculated using the single treatment price and not prepay prices.
• All customers must be booked in for consultation and ensure they are suitable for treatment before they purchase
• Prepays must be taken at the Silverdale store.
• Payment must be made in full and the terms of our cancellation and refund policy apply.
• First treatment must be taken 27 February 2022.
• Offer only available at Silverdale store.
• Customers can purchase multiple treatments in one transaction in the quantities as per the Lovely by skin institute menu of service categories at the single treatment price not the prepay price. E.g Laser hair removal 3 or 6, Laser for Redness 3, Skin Peels 3, LED light therapy 3, Microdermabrasion 3, Dermapen 4™ 3, Laser for Pigmentation 3, Ulift skin tightening 2.
• Cooltech™: No multiple treatment purchases. However customers can add a medium cup add on to their purchase and this qualifies towards the discount.

Future Appointments:

• If the treatment cannot be completed after the consultation and is booked for another day, the treatment must be booked in prior to the 27 February 2022.