Welcome to your world of more beautiful skin.
Receive 25% off your first ever skin or laser treatment!
Book online and use code:
25%websiteS – for skin treatments
25%websiteL – for laser treatments
Enjoy your lovely experience today.
Introduce a new friend to Lovely by skin institute and gift them with $25 off their first treatment. When they have their treatment, you’ll get $25 OFF too!
To qualify for the Refer a Friend Program:
To enter:
Eligibility
Earning Lovely Dollars
Redemption of Lovely Dollars points:
Lovely Dollars Balance
GENERAL
Online Orders
When you place an order with us, you are making an offer to buy skin care products. An order is placed on our website via adding a product to the shopping cart and proceeding through to setting a password protected account and then through to the checkout process. The checkout process includes giving us a delivery address and any other relevant details for your order, including entering payment information and submitting your order. We will take payment from you when you submit your order.
We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
You will receive a shipment confirmation once your order is dispatched which will include your tack and trace number.
You can pay for your order with:
You cannot pay for your online order with Lovely by skin institute vouchers however these vouchers can be used to purchase product and/or treatments instore.
Prices are in New Zealand dollars, inclusive of GST and subject to change, effective immediately upon posting to the site.
All online products purchases will earn Lovely Dollars on the total cost of the product order.
We use our best endeavours to ensure products ordered are available for delivery, and in most cases the website will notify you where a product is unavailable prior to you completing your order. If we are unable to complete your order after placing, we will be in touch to advise you on the options.
Online Order Delivery
Delivery is only available to physical addresses (no PO boxes) within New Zealand. All purchases will incur a flat rate handling, packing and delivery charge of $5, which will be added to the cost of your order during the checkout process.
All goods will be delivered by the carrier and method nominated by Lovely by skin institute to the address specified on the order. Non–receipt of any goods must be notified to Lovely by skin institute within seven (7) days of the order date via email to orders@lovelybyskin.co.nz and include your order number which is included in your email confirmations.
All orders placed prior to 3pm on business days will be dispatched the same day, after 3pm they will be dispatched the following business day. Orders placed over the weekend will be dispatched on Monday. The delivery time of your product will depend on courier availability and what region you are located in.
All enquiries concerning the dispatch and delivery of an order should be directed to Lovely by skin institute orders@lovelybyskin.co.nz.
Discount code
If you receive a discount card with your online order for your next online order you need to use the promo code on the card by 30 June 2022.
Online Orders Returns and Replacement
Unopened products in in a new, unused & in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.
Any goods damaged in transit can be returned in original packaging. Lovely by skin institute must be notified by emailing of any such damage within three (3) days of receiving the order with an accompanying photo of the damaged item(s). At this time, the return process will be advised. Once the damaged item(s) have been received a replacement item will be dispatched.
To be able to return a product, you must provide a valid proof of purchase eg packing invoice, order confirmation email. This proof should be included with the item to be returned. It is helpful if you can write on the reason for return.
Product to be returned should be posted back to the address below, at the customer’s expense. The postage cost will not be refunded.
Lovely by skin institute Commercial Bay
Level 2
Commercial Bay
7 Queen Street
Auckland CBD
Auckland 1010
Rules:
* Receive 25% off your first ever skin or laser treatment at Lovely
* Must be customers first ever skin or first ever laser treatment with Lovely by skin institute
* First ever treatment only – not first in each treatment type
* Discount is off full priced single treatment prices only – not promotions
* Treatment is subject to availability.
* Prior to all treatments a complimentary consultation is required to assess medical suitability.
* The 25% OFF your first skin or laser treatment may be reviewed or cease any time without prior notice
Exclusions:
* All injectable treatments
* Pre-pays or specialty packages
* Add-on treatments
* All promotions
* All products
Book online and use code:
‘25%WebsiteS’ – for skin treatments
or
‘25%WebsiteL’ – for laser treatments
How it works:
How Double points works:
For every $1 you spend, you will now earn 2 points. As an example:
* Spend $50, receive 100 points = $5 Lovely Dollars
* Spend $100, receive 200 points = $10 Lovely Dollars
Every $1 spent = 2 points which = $0.10 cents of Lovely Dollars
You can then redeem your Lovely Dollars off your next in-store purchase
Get a FREE in-depth skin analysis and see what’s going on beneath the surface of your skin & receive:
This medical device must be administered by a healthcare professional.
A consultation of typically 15 minutes is booked with a nurse/therapist. A consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in. Prior to all treatments, a complimentary consultation is required to assess medical suitability. Our team reserve the right to determine customer treatment suitability and can at any time, refuse to treat. Consultations are for:
Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. If you are too late for an appointment to be completed in the time available we may have to reschedule to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.
We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If you have more than one late cancellation of an appointment, we may ask for a deposit ($39) to secure your future appointments.
We understand that sometimes it’s not possible to make your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you cannot make your appointment. If you have more than one no show to an appointment, we may ask for a deposit ($39) to secure your future appointments.
We may request a deposit of $75 to confirm your Injectables, Ulfit or Cooltech appointment. The deposit is redeemable off the cost of the treatment. The deposit is only refundable if notice is given 72 hours before your appointment and will be held as credit on your account. If you move, cancel or no show to your appointment within 72 hours the deposit will be retained as the cancellation fee. If you book your appointment online we will call to request a deposit.
We have a no refund policy on purchases if you change your mind so please choose carefully. All refunds will be provided where required under the New Zealand Consumer Guarantees Act. Treatments and services are not transferable to other individuals or outside of Lovely by Skin Institute.
Skin & Laser treatments: At Lovely by skin institute we want to make sure everyone is fully informed and understands the treatment that has been discussed therefore if you are under 16 years of age, parental/guardian consent is required. The presence of a parent/guardian is required at you first treatment. Consent is valid for 12 months.
Injectables, Cooltech™ & Ulfit treatments: At Lovely by skin institute we want to make sure everyone is fully informed and understands the treatment that has been discussed therefore if you are under 18 years of age, parental/guardian consent is required. The presence of a parent/guardian is required at you first treatment. Consent is valid for 12 months.
The terms and conditions outlined here apply to all users of the Lovely by Skin Institute website (http://www.lovelybyskin.co.nz) and to all purchases of product that are made from Lovely by skin institute (when you see the words “we”, “us” or “our” on this website it is also intended to mean Lovely by skin institute).
All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.
We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.
The contents of our website are copyright and all copyright works are the property of the Lovely by skin institute Ltd.
We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.
From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.
We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.
From time to time we may offer promotional items being treatments or products. Promotional prices will be displayed and are only applicable to the promotional period stated. Treatments and/or Products offered on promotion must be purchased & the first treatment taken in the time the promotion is on offer. Any refunds will be administered in line with the Consumers Guarantees Act and the maximum refund amount will be the amount that was paid by the customer at the time of sale and not the listed price of the treatment or product. Buy 1 get 1 free promotions must be purchased in the same transaction. Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.
Gift Vouchers are available and are valid for one (1) year from date of purchase or as printed on the voucher for the treatment or amount specified. If no treatment is specified then they may be used for the following services or product offered by Lovely by skin institute where the gift voucher is being redeemed, to the dollar value specified.
Gift vouchers can only be redeemed for:
Gift vouchers can only by redeemed at Lovely by skin institute. Gift vouchers may not be used in conjunction with any other special promotions or offers. They may not be used for online product sales. They cannot be refunded. No change or credit can be given. Lost vouchers will not be replaced.
Anyone holding the gift card can use its value to make purchases, so your gift voucher should be kept secure – Lovely by skin institute is not responsible and are not liable for any loss suffered by you as a result of a lost or stolen gift voucher. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift vouchers to verification and security checks at our absolute discretion. We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher.
Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.
Any goods that are faulty can be returned in original packaging. Lovely by skin institute Limited must be notified of any such damage within three (3) days of purchasing. At this time, the return process will be advised. Once the faulty item has been returned, we will issue a replacement item.
Product returns from online store purchases – please refer to the online shop terms and conditions.
We reserve the right to change these terms and conditions at any time by notifying users through our website.
Welcome to your world of more beautiful skin.
Receive 25% off your first ever skin or laser treatment!
Book online and use code:
25%websiteS – for skin treatments
25%websiteL – for laser treatments
Enjoy your lovely experience today.