Terms & Conditions

Refer a Friend Program ❤️ #ShareTheLove

Introduce a new friend to Lovely by skin institute and gift them with $25 off their first treatment. When they have their treatment, you’ll get $25 OFF too!

To qualify for the Refer a Friend Program:

  • Register & use the Lovely by skin institute online referral program found at https://lovelybyskin.co.nz/
  • Follow the steps outlined on the online referral program, to refer your friend
  • Your friend must be a new customer to Lovely by skin institute and not had any previous treatments or consultations at any Lovely by skin institute stores
  • Your friend must follow the steps outlined on the online referral program to redeem their $25 discount
  • Their $25 discount will be stored on their account which they can use towards payment of their first full priced single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards
  • Your friend needs to complete and pay in full for their treatment at Lovely by skin institute before your thank you $25 voucher for your referral will be added to your account
  • Your $25 voucher will be stored on your account which you can use towards payment of your next full priced single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards
  • The vouchers can’t not be used in conjunction with any other offers including promotions
  • You can refer as many friends as you like as long as they are new customers to Lovely by skin institute
  • Vouchers are vailid for 12 months from time of issue

Customer Feedback Survey

To enter:

  • You must have had a completed appointment with Lovely by skin institute during the month of entry, no minimum spend
  • You must complete the survey from the link in your thank you email or text?
  • Entry must be under the name and email address in your profile with Lovely by skin institute
  • One entry per calendar month
  • The winner will be drawn randomly on 4thof the month (or the next working day)
  • The winner will be notified by email and $100 will be added to your Lovely by skin institute profile to be used at any Lovely by skin institute store
  • The winner cannot use the prize for injectable treatments
  • The prize is not exchangeable for cash
  • In the event the monthly winner cannot be contacted within 5 days of the draw being made, a new winner will be drawn. The new winner will be subject to the same terms and conditions.
  • Lovely by skin institute staff are not eligible to win the prize draw
  • This information is being collected by Lovely by skin institute, and may be shared within Lovely by skin institute to help improve customer service. We will only contact you in regards to winning the prize. You can view Lovely by skin institute’s Privacy Policy here.
  • LBSI reserves the right to cancel or amend or modify the terms and conditions at any time.
  • Lovely By Skin Institute’s decision is final and no correspondence will be entered into.

50% OFF your first treatment - Sylvia Park store

Rules:

  • 50% off your first ever treatment at Lovely
  • New customers only
  • Must be customers first ever treatment with Lovely by skin institute
  • Applies to laser and skin treatments only.
  • First ever treatment only – not first in each treatment type
  • Discount is off full priced single treatment prices only- not promotions
  • Treatment only at Sylvia Park store and is subject to availability.
  • Prior to all treatments a complimentary consultation is required to assess medical suitability.
  • The 50% OFF your first treatment may be reviewed or cease any time without prior notice
  • End Date: 30 May 2021
  • If the treatment cannot be completed after the consultation and is booked for another day this must be booked in prior to the 18 April 2021.

Exclusions:

  • All injectables
  • Pre-pays or specialty packages
  • Add-on treatments
  • All promotions
  • All products

50% OFF your first treatment - Commercial Bay store

Rules:

  • 50% off your first ever treatment at Lovely
  • New customers only
  • Must be customers first ever treatment with Lovely by skin institute
  • Applies to laser and skin treatments only.
  • First ever treatment only – not first in each treatment type
  • Discount is off full priced single treatment prices only- not promotions
  • Treatment only at Commercial Bay store and is subject to availability.
  • Prior to all treatments a complimentary consultation is required to assess medical suitability.
  • The 50% OFF your first treatment may be reviewed or cease any time without prior notice
  • End Date: 2 May 2021
  • If the treatment cannot be completed after the consultation and is booked for another day this must be booked in prior to the 2 May 2021.

Exclusions:

  • All injectables
  • Pre-pays or specialty packages
  • Add-on treatments
  • All promotions
  • All products

Mother's Day Be in to WIN 💝

To enter:

The promoter of this promotion is is Lovely by skin institute Ltd. hereafter known an LBSI, PO Box 33-1208, Takapuna, Auckland 0740.
The promotional period begins at 12.00pm on 29 April 2021 and finishes at 12.00pm on 15 May 2021. Entries must be received by 12.00pm on 5 May 2021. This giveaway is not endorsed or sponsored by facebook or instagram

HOW DOES THIS PROMOTION WORK?
Simply enter the competition on facebook or instagram during the promotional period by liking @lovelybyskin and tagging a friend. You can enter as many times as you like and each entry is seperate. You’ll then be in the draw to win one of 6 x prizes as follows:

💖 An OBSERV® 520 skin analysis

💖 An Advanced Microdermabrasion and mask

Value $129.

  • 6 x winners will be drawn on 5 May and notified by email. If the winners cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. It is your responsibility to ensure that you are contactable by LBSI and you release LBSI from any failure of LBSI to contact you.
  • 6 x vouchers will be sent to 6 x winners and will be valid for 6 months from date of issue
  • By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
  • Entrants agree and acknowledge that LBSI does not accept any responsibility or liability for entries that have not received for whatever reason. It is the entrant’s responsibility to ensure that they complete their entry before the closing date.
  • LBSI reserves the right to cancel or amend the competition and these terms and conditions. * Any changes to the competition will be notified to entrants as soon as possible by LBSI.
  • You agree that LBSI may use the details you have provided when entering the competition, to contact you or communicate such changes to you. You release LBSI from any liability and claims you may have against LBSI in this regard.
  • LBSI’s decision in respect of all matters to, relating to or arising in connection with, the competition will be final. You agree and acknowledge this.
  • The competition and these Terms and Conditions are accessible in New Zealand and you agree to be governed by, and submit to, the laws of New Zealand.
  • You agree and acknowledge that LBSI is not liable for any loss, injury or damage that arises from, or in connection with, the prize. The winner accepts the prize at their own risk and releases LBSI from any liability in this regard.
  • The winner agrees to the use and publication of their name and image in any publicity material, as well as their entry. Any personal information and data relating to the winner or any other entrants will be used solely in accordance with current New Zealand data protection and privacy protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • You agree to having your photo taken by LBSI at the Albany store either before or after a treatment for LBSI’s use on social media if they choose to use this.
  • This promotion is open to all New Zealand residents, not including employees of LBSI or Skin Institute.REDEEMING YOUR Lovely by Skin Institute voucher:
  • If you win, the voucher for the treatment is redeemable at LBSI and valid for 6 months from date of issue
  • Prize does not include travel and expenses incurred with getting to LBSI.
  • The voucher cannot be exchanged for cash and is not transferrable.
  • The voucher can be used on treatments and product.
  • The LBSI voucher can be redeemed in store only.
  • The voucher will be delivered to the New Zealand address, not a PO Box, specified by the winner by track and trace courier.
  • Prizes, or any unused portion of a prize which is not used within the specified period, are not transferable or exchangeable and cannot be redeemed for cash.

Customer Engagement Survey - Be in to WIN 1 of 5 x $100 Prezzy Cards

TERMS AND CONDITIONS

  • The organiser of this competition (the Promotion) is Lovely by skin institute (the Promoter), herein known as LBSI.
  • The Promotion commences at 3.01pm on Monday 10th May 2020 and closes at 11:59pm on Sunday 16th May 2021 (Promotion Period). No entries will be accepted after the close of the Promotion Period.
  • The Promoter takes no responsibility for entries not received for whatever reason.
  • The Promotion is only open to residents of New Zealand over 18 years of age.
  • The Promotion is not open to staff and family members of LBSI or their agencies.
  • To be eligible to enter the Promotion and be in the draw to win a Prize, you must complete all details in the form on the email sent and accept the terms and conditions of the promotion. One entry per person.
  • The Prize: There are 5 x $100 Prezzy cards to be given away. Five winners will receive a $100 Prezzy card. Total value of prize draws is $500.
  • The prize does not include any travel or associated costs and prizes are non-refundable.
  • On issuance, Prezzy cards are valid for at least 24 months before they expire.
  • Lost or stolen prezzy cards cannot be replaced.
  • Prize Draw will take place on Monday 17th May 2021 and five winners will be randomly drawn.
  • The Prize winners will have 7 days from winning email notification to accept their prize and advise a single delivery address by return email to the Promoter. Failure to do so will result in a random redraw of the applicable Prize. It is your responsibility to ensure that you are contactable by LBSI and you release LBSI from any failure of LBSI to contact you.
  • All prizes will be sent on Tuesday 18th May 2021 via courier to each of the 5 winners.
  • The Promoter reserves the right to verify the validity of all entries and reserves the right to disqualify any individual entrant for tampering with the entry process, including but not limited to the utilisation of techniques designed to submit an entry which is not in accordance with these conditions of entry.
  • If for any reason this Promotion is not capable of running as planned, whether caused by infection by computer virus, mobile phone failure, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures or any other reasonable cause which corrupts or affects the administration, security, fairness or integrity of the Promotion, the Promoter reserves the right in its sole discretion, (subject to any written direction given by a relevant Regulatory Authority), to cancel, terminate, modify or suspend the Promotion.
  • The Promoter is entitled, in its absolute discretion, to change these Terms and Conditions (including without limitation substituting prizes that it believes are of similar value or benefit) or to cancel the promotion at any time without prior notification.
  • Information on how to enter and the offer form part of these Terms and Conditions and by entering the Promotion, each entrant accepts and agrees to these Terms and Conditions.
  • The winners agree to the use of his/her name and image in any publicity material.
  • The collection, use and disclosure of personal information provided in connection with this competition is governed by the Privacy Laws of New Zealand. Your personal information shall not be provided to any third parties but you do authorise LBSI to be able to contact you with information pertaining to the competition or the LBSI brand.
  • This promotion is in no way sponsored, endorsed or administered by Facebook, Twitter or Instagram.

Standard Terms & Conditions

 

Consultation

A consultation of typically 15 minutes is booked with a nurse/therapist. A consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in. Prior to all treatments, a complimentary consultation is required to assess medical suitability. Our team reserve the right to determine customer treatment suitability and can at any time, refuse to treat. Consultations are for:

  • Anti-wrinkle injections
  • Collagen remodelling
  • Dermal fillers
  • Dermal needling
  • Laser hair removal
  • Laser for pigmentation and redness
  • Laser skin rejuvenation and tightening
  • Facial peels
  • Fat reduction
  • Microdermabrasion
  • Red vein removal
  • Skincare advice

Arrival Time for Treatments

Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. If you are too late for an appointment to be completed in the time available we may have to reschedule to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.

Cancellation Policy for Treatments

We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If you have more than one late cancellation of an appointment, we may ask for a deposit ($39) to secure your future appointments.

No Show Policy for Treatments

We understand that sometimes it’s not possible to make your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you cannot make your appointment. If you have more than one no show to an appointment, we may ask for a deposit ($39) to secure your future appointments.

Change of Mind

We have a no refund policy on purchases if you change your mind so please choose carefully. All refunds will be provided where required under the New Zealand Consumer Guarantees Act. Treatments and services are not transferable to other individuals or outside of Lovely by Skin Institute.

Prepay Treatments and Packages

  • If you purchase a prepay series for treatments, or purchase a package you will save an amount according to the pricing schedule.
  • There is no refund on pre-pay and packages for change of mind and the credit is not transferable to other individuals, treatment areas or outside of Lovely by skin institute.
  • The only exception is if a package is purchased prior to a consultation and subsequently at consultation we find you unsuitable for treatment; you can either refund or transfer your credit to another treatment.
  • If post consultation your medical suitability changes deeming you unsuitable for treatment, we will extend your expiry date to 1 year (if pregnant) or apply the amount as a credit for you or one nominated other to use towards other treatments.
  • Prepay have a 12-month expiry date
  • 24 hours notice is required for any pre-paid or package appointment cancellations. If you have more than one late cancellation/no show to an appointment, we may ask for a deposit ($39) to secure your future appointments.
  • You agree to these terms by purchasing pre-pay or treatments or packages.
  • Promotional discounts are not applicable to pre-pay treatments or packages they are already discounted.
  • Prepay treatments can not be included in any Direct Debit payment schedule

Cosmetic Injectables: Standard Terms for Cosmetic Injectables

  • Prior to all injectables treatments, a complimentary consultation is required with one of our Appearance Medicine Nurses to assess medical suitability.
  • Our team reserve the right to determine customer treatment suitability and can at any time, refuse to treat.
  • The price for the area treated is based on a maximum number of units which is our general recommended dosage and the type of product used for the treatment. You may require less or more units to treat the selected area than the general recommended dosage.
  • If more than the maximum number of units is required, based upon the Nurses assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary) to treat the selected areas, additional payment will be required at the standard per unit price as advertised in our pricing schedule.
  • No refunds or reduction in price is available if you cannot, or cannot safely, use all of the general recommended dosage units in the one appointment (except for the Glamourised Lips package).
  • All treatment packages can only be used by one customer within the one treatment appointment (all at one time) except for the Glamourised Lips package that must be taken over two sessions.
  • Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information. All standard promotional terms and conditions apply.

Website Use

The terms and conditions outlined here apply to all users of the Lovely by Skin Institute website (http://www.lovelybyskin.co.nz) and to all purchases of product that are made from Lovely by skin institute (when you see the words “we”, “us” or “our” on this website it is also intended to mean Lovely by skin institute).

All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.

Governing Law

We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.

Liability

We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.

Advertising

From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.

Pricing

We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.

Promotional Items

From time to time we may offer promotional items being treatments or products. Promotional prices will be displayed and are only applicable to the promotional period stated. Treatments and/or Products offered on promotion must be purchased & the first treatment taken in the time the promotion is on offer. Any refunds will be administered in line with the Consumers Guarantees Act and the maximum refund amount will be the amount that was paid by the customer at the time of sale and not the listed price of the treatment or product. Buy 1 get 1 free promotions must be purchased in the same transaction.

Gift Vouchers

Gift Vouchers are available and are valid for one (1) year from date of purchase or as printed on the voucher for the treatment or amount specified. If no treatment is specified then they may be used for the following services or product offered by Lovely by Skin Institute where the gift voucher is being redeemed, to the dollar value specified.

Gift vouchers can only be redeemed for:

  • All treatments/services
  • Skincare product/s

Gift vouchers can only by redeemed at Lovely by skin institute. Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given. Lost vouchers will not be replaced.

Anyone holding the gift card can use its value to make purchases, so your gift voucher should be kept secure – Lovely by skin institute is not responsible and are not liable for any loss suffered by you as a result of a lost or stolen gift voucher. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift vouchers to verification and security checks at our absolute discretion. We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher.

Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

There are no discounts given on the purchase of gift vouchers.

Product Returns and Replacement

Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.

Any goods that are faulty can be returned in original packaging. Lovely by Skin Institute Limited must be notified of any such damage within three (3) days of purchasing. At this time, the return process will be advised. Once the faulty item has been returned, we will issue a replacement item.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time by notifying users through our website.