Terms & Conditions

Refer a Friend Program ❤️ #ShareTheLove

Introduce a new friend to Lovely by skin institute and gift them with $25 off their first treatment. When they have their treatment, you’ll get $25 OFF too!

To qualify for the Refer a Friend Program:

  • Register & use the Lovely by skin institute online referral program found at https://lovelybyskin.co.nz/
  • Follow the steps outlined on the online referral program, to refer your friend
  • Your friend must be a new customer to Lovely by skin institute and not had any previous treatments or consultations at any Lovely by skin institute stores
  • Your friend must follow the steps outlined on the online referral program to redeem their $25 discount
  • Their $25 discount will be stored on their account which they can use towards payment of their first full priced single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards
  • Your friend needs to complete and pay in full for their treatment at Lovely by skin institute before your thank you $25 voucher for your referral will be added to your account
  • Your $25 voucher will be stored on your account which you can use towards payment of your next full priced single treatment and cannot be used for product, pre-pay series, packages or purchasing gift cards
  • The vouchers can’t not be used in conjunction with any other offers including promotions
  • You can refer as many friends as you like as long as they are new customers to Lovely by skin institute
  • Vouchers are vailid for 12 months from time of issue

Customer Feedback Survey

To enter:

  • You must have had a completed appointment with Lovely by skin institute during the month of entry, no minimum spend
  • You must complete the survey from the link in your thank you email or text?
  • Entry must be under the name and email address in your profile with Lovely by skin institute
  • One entry per calendar month
  • The winner will be drawn randomly on 4thof the month (or the next working day)
  • The winner will be notified by email and $100 will be added to your Lovely by skin institute profile to be used at any Lovely by skin institute store
  • The winner cannot use the prize for injectable treatments
  • The prize is not exchangeable for cash
  • In the event the monthly winner cannot be contacted within 5 days of the draw being made, a new winner will be drawn. The new winner will be subject to the same terms and conditions.
  • Lovely by skin institute staff are not eligible to win the prize draw
  • This information is being collected by Lovely by skin institute, and may be shared within Lovely by skin institute to help improve customer service. We will only contact you in regards to winning the prize. You can view Lovely by skin institute’s Privacy Policy here.
  • LBSI reserves the right to cancel or amend or modify the terms and conditions at any time.
  • Lovely By Skin Institute’s decision is final and no correspondence will be entered into.

Lovely Dollars


  • Customers will automatically become eligible to earn Lovely Dollars if they, have a unique email address and a profile account with Lovely by skin institute (LBSI). 
  • An individual will automatically earn Lovely Dollars from 16 August 2021Any purchases prior to this date are not eligible for Lovely Dollars. 
  • A customer may only have one profile account at any time and may not transfer or assign their points to another individual. 
  • LBSI reserves the right to modify, refuse or terminate a customer’s participation in Lovely Dollars without notice or reason at its absolute discretion. 
  • Should a customer’s participation in the Lovely Dollars end for whatever reason, the member’s points will be forfeited and any current or future points will be rendered null and void from the date of cessation. 

Earning Lovely Dollars  

  • Customers are eligible to receive 5% of the value of valid purchases in return as points. 
  • $1 spent = 1 point which equals 5 cents. 
  • Points can be earned at any LBSI store operating in New Zealand. 
  • When a customer completes a transaction in store, the net amount of the valid purchase is added to their points at 11:59pm NZST on the day the transaction is made and will be available for use the next day.
  • All online product purchases will earn Lovely Dollars on the total cost of the product order.
  • At its sole discretion, LBSI may issue additional points to a member as incentive, reward and/or promotional activities. 
  • LBSI reserves the right to withdraw, cancel or vary points without notice and in its absolute discretion, including without limitation points awarded in error or points earned fraudulently. 
  • Points cannot be sold or transferred and are not redeemable for cash including without limitation gift vouchers, gift cards, and credit notes. Points do not represent legal tender. 
  • Points cannot be earned using other points as all or part of the transaction. 
  • Points can be earned from valid purchases made with any payment method accepted by LBSI except by other points. 
  • When a customer returns a product purchase or is refunded for a treatment due to contraindications, the net amount of the valid purchase will be deducted from the member’s accumulated spend and the points that were issued will be adjusted or reversed accordingly. 
  • All points will expire twelve (12) months after issue unless otherwise indicated. 

 Redemption of Lovely Dollars points: 

  • Points can be redeemed at any Lovely by skin institute store. 
  • Points are to be redeemed in batches of 20 points = $1 store credit 
  • Points cannot be earned or redeemed against gift vouchers. 
  • LBSI reserves the right in its absolute discretion to exclude certain items, goods, products, services and promotions from being redeemed by using points. 
  • Only points from one customer can be redeemed per transaction. 
  • LBSI will not be held responsible or liable if points are not able to be redeemed for whatever reason but specifically in the case of Technical Issues including without limitation the failure of software or hardware or an EFTPOS malfunction. 
  • Points can only be redeemed once. 

Lovely Dollars Balance 

  • Customers can obtain a balance of Lovely Dollars by logging into their customer profile at lovelybyskin.co.nz or request in-store.
  • To log-in and view your Lovely Dollars balance:
    • Click on the ‘BOOK NOW’ tab on the website
    • Click on ‘Sign in’ in or if you don’t have a customer account Sign-up
    • Customers who already have an account must use the same email address or mobile number to log-in
    • Click on your customer name
    • On the left side of the screen you will see a Lovely Dollars tab, all points earned and redeemed will be shown here
  • Customers will receive an email, to the email address in the customers profile, each time points are redeemed which will include detail the current points balance. 


  • The Lovely Dollars Terms and Conditions are to be read in conjunction with any additional conditions, including without limitation other relevant LBSI policies and or terms and conditions. 
  • Any failure or delay by LBSI in exercising its rights under the Terms and Conditions do not constitute a waiver of those rights. Any waiver by LBSI must be in writing and signed by an authorised officer of LBSI 
  • LBSI reserves the right to modify, suspend or terminate the Lovely Dollars program and/ or Terms and Conditions or any aspect of them at any time in its absolute discretion. LBSI is not required to provide notice in relation to any such modification, suspension or termination. Any modification shall apply retrospectively. 
  • A notice or communication is deemed to be given by LBSI to the customer if it is sent to the email listed in the member profile, or otherwise by publishing it on the website or other social media platforms. 
  • LBSI’s decision regarding all matters arising in relation to the Lovely Dollars Program is final and binding. 
  • Nothing in the Lovely Dollars Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in the Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or un-enforceability, without affecting the remaining provisions of these Terms & Conditions. 



Online Orders

When you place an order with us, you are making an offer to buy skin care products. An order is placed on our website via adding a product to the shopping cart and proceeding through to setting a password protected account and then through to the checkout process. The checkout process includes giving us a delivery address and any other relevant details for your order, including entering payment information and submitting your order. We will take payment from you when you submit your order.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

You will receive a shipment confirmation once your order is dispatched which will include your tack and trace number.

You can pay for your order with:

  • Credit or Visa Debit card
  • Afterpay
  • Humm

You cannot pay for your online order with Lovely by skin institute vouchers however these vouchers can be used to purchase product and/or treatments instore.

Prices are in New Zealand dollars, inclusive of GST and subject to change, effective immediately upon posting to the site.

All online products purchases will earn Lovely Dollars on the total cost of the product order.

We use our best endeavours to ensure products ordered are available for delivery, and in most cases the website will notify you where a product is unavailable prior to you completing your order. If we are unable to complete your order after placing, we will be in touch to advise you on the options.


Online Order Delivery

Delivery is only available to physical addresses (no PO boxes) within New Zealand.  All purchases will incur a flat rate handling, packing and delivery charge of $5, which will be added to the cost of your order during the checkout process.

All goods will be delivered by the carrier and method nominated by Lovely by skin institute to the address specified on the order. Non–receipt of any goods must be notified to Lovely by skin institute within seven (7) days of the order date via email to orders@lovelybyskin.co.nz and include your order number which is included in your email confirmations.

All orders placed prior to 3pm on business days will be dispatched the same day, after 3pm they will be dispatched the following business day. Orders placed over the weekend will be dispatched on Monday. The delivery time of your product will depend on courier availability and what region you are located in.

All enquiries concerning the dispatch and delivery of an order should be directed to Lovely by skin institute orders@lovelybyskin.co.nz.

Discount code

If you receive a discount card with your online order for your next online order you need to use the promo code on the card by 30 June 2022.

Online Orders Returns and Replacement

Unopened products in in a new, unused & in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.

Any goods damaged in transit can be returned in original packaging. Lovely by skin institute must be notified by emailing of any such damage within three (3) days of receiving the order with an accompanying photo of the damaged item(s). At this time, the return process will be advised. Once the damaged item(s) have been received a replacement item will be dispatched.

To be able to return a product, you must provide a valid proof of purchase eg packing invoice, order confirmation email. This proof should be included with the item to be returned. It is helpful if you can write on the reason for return.

Product to be returned should be posted back to the address below, at the customer’s expense. The postage cost will not be refunded.

Lovely by skin institute Commercial Bay

Level 2

Commercial Bay

7 Queen Street

Auckland CBD

Auckland 1010


25% OFF skin or laser treatment


* Receive 25% off your first ever skin or laser treatment at Lovely

* Must be customers first ever skin or first ever laser treatment with Lovely by skin institute

* First ever treatment only – not first in each treatment type

* Discount is off full priced single treatment prices only – not promotions

* Treatment is subject to availability.

* Prior to all treatments a complimentary consultation is required to assess medical suitability.

* The 25% OFF your first skin or laser treatment may be reviewed or cease any time without prior notice


* All injectable treatments

* Pre-pays or specialty packages

* Add-on treatments

* All promotions

* All products

Book online and use code:

‘25%WebsiteS’ – for skin treatments


‘25%WebsiteL’ – for laser treatments

Double Points Tuesday

How it works:

  • Earn Double points on all skin, laser & injectable treatments and skincare products on Tuesday’s in June only.
  • Double points available is on Tuesday 14th, 21st & 28th June only while availability lasts.
  • Double points do not apply to pre-pays or packages purchased.
  • Skincare products can be purchased in-store or online.
  • Double points cannot be accumulated or redeemed against gift vouchers.
  • Medical devices must be administered by a healthcare professional.
  • Individual results may vary.

How Double points works:

For every $1 you spend, you will now earn 2 points. As an example:

* Spend $50, receive 100 points = $5 Lovely Dollars
* Spend $100, receive 200 points = $10 Lovely Dollars
Every $1 spent = 2 points which = $0.10 cents of Lovely Dollars

You can then redeem your Lovely Dollars off your next in-store purchase

FREE Observ® 520 Skin Analysis + FREE Aspect™ Sun SPF & $50 OFF a new Skin or Laser treatment

Get a FREE in-depth skin analysis and see what’s going on beneath the surface of your skin & receive:

  • A FREE Aspect™ Sun hydrating face SPF50 (75ml)
  • Plus $50 OFF a new skin or laser treatment
  • Free Observ & SPF are available until 3 July or while stocks and availability lasts
  • $50 off a skin or laser treatment: this must be a new treatment that you have not previously had at Lovely by skin institute and to get the discount this treatment must be taken by 17 July 2022

This medical device must be administered by a healthcare professional.

Standard Terms & Conditions



A consultation of typically 15 minutes is booked with a nurse/therapist. A consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in. Prior to all treatments, a complimentary consultation is required to assess medical suitability. Our team reserve the right to determine customer treatment suitability and can at any time, refuse to treat. Consultations are for:

  • Anti-wrinkle injections
  • Collagen remodelling
  • Dermal fillers
  • Dermal needling
  • Laser hair removal
  • Laser for pigmentation and redness
  • Laser skin rejuvenation and tightening
  • Facial peels
  • Fat reduction
  • Microdermabrasion
  • Red vein removal
  • Skincare advice

Arrival Time for Treatments

Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. If you are too late for an appointment to be completed in the time available we may have to reschedule to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.

Cancellation Policy for Treatments

We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If you have more than one late cancellation of an appointment, we may ask for a deposit ($39) to secure your future appointments.

No Show Policy for Treatments

We understand that sometimes it’s not possible to make your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you cannot make your appointment. If you have more than one no show to an appointment, we may ask for a deposit ($39) to secure your future appointments.


We may request a deposit of $75 to confirm your Injectables, Ulfit or Cooltech appointment. The deposit is redeemable off the cost of the treatment. The deposit is only refundable if notice is given 72 hours before your appointment and will be held as credit on your account.  If you move, cancel or no show to your appointment within 72 hours the deposit will be retained as the cancellation fee.  If you book your appointment online we will call to request a deposit.


Change of Mind

We have a no refund policy on purchases if you change your mind so please choose carefully. All refunds will be provided where required under the New Zealand Consumer Guarantees Act. Treatments and services are not transferable to other individuals or outside of Lovely by Skin Institute.

Prepay Treatments and Packages

  • If you purchase a prepay series for treatments, or purchase a package you will save an amount according to the pricing schedule.
  • There is no refund on pre-pay and packages for change of mind and the credit is not transferable to other individuals, treatment areas or outside of Lovely by skin institute.
  • The only exception is if a package is purchased prior to a consultation and subsequently at consultation we find you unsuitable for treatment; you can either refund or transfer your credit to another treatment.
  • If post consultation your medical suitability changes deeming you unsuitable for treatment, we will extend your expiry date to 1 year (if pregnant) or apply the amount as a credit for you or one nominated other to use towards other treatments.
  • Prepay have a 12-month expiry date
  • 24 hours notice is required for any pre-paid or package appointment cancellations. If you have more than one late cancellation/no show to an appointment, we may ask for a deposit ($39) to secure your future appointments.
  • You agree to these terms by purchasing pre-pay or treatments or packages.
  • Promotional discounts are not applicable to pre-pay treatments or packages they are already discounted.
  • Prepay treatments can not be included in any Direct Debit payment schedule

Cosmetic Injectables: Standard Terms for Cosmetic Injectables

  • Prior to all injectables treatments, a complimentary consultation is required with one of our Appearance Medicine Nurses to assess medical suitability.
  • Our team reserve the right to determine customer treatment suitability and can at any time, refuse to treat.
  • The price for the area treated is based on a maximum number of units which is our general recommended dosage and the type of product used for the treatment. You may require less or more units to treat the selected area than the general recommended dosage.
  • If more than the maximum number of units is required, based upon the Nurses assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary) to treat the selected areas, additional payment will be required at the standard per unit price as advertised in our pricing schedule.
  • No refunds or reduction in price is available if you cannot, or cannot safely, use all of the general recommended dosage units in the one appointment (except for the Glamourised Lips package).
  • All treatment packages can only be used by one customer within the one treatment appointment (all at one time) except for the Glamourised Lips package that must be taken over two sessions.
  • Treatment of 2ml lip filler will be administered over 2 sessions.
  • Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information. All standard promotional terms and conditions apply.

Website Use

The terms and conditions outlined here apply to all users of the Lovely by Skin Institute website (http://www.lovelybyskin.co.nz) and to all purchases of product that are made from Lovely by skin institute (when you see the words “we”, “us” or “our” on this website it is also intended to mean Lovely by skin institute).

All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.

Governing Law

We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.


We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.


From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.


We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.

Promotional Items

From time to time we may offer promotional items being treatments or products. Promotional prices will be displayed and are only applicable to the promotional period stated. Treatments and/or Products offered on promotion must be purchased & the first treatment taken in the time the promotion is on offer. Any refunds will be administered in line with the Consumers Guarantees Act and the maximum refund amount will be the amount that was paid by the customer at the time of sale and not the listed price of the treatment or product. Buy 1 get 1 free promotions must be purchased in the same transaction. Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

Gift Vouchers

Gift Vouchers are available and are valid for one (1) year from date of purchase or as printed on the voucher for the treatment or amount specified. If no treatment is specified then they may be used for the following services or product offered by Lovely by skin institute where the gift voucher is being redeemed, to the dollar value specified.

Gift vouchers can only be redeemed for:

  • All treatments/services
  • Skincare product/s purchased in-store

Gift vouchers can only by redeemed at Lovely by skin institute. Gift vouchers may not be used in conjunction with any other special promotions or offers. They may not be used for online product sales. They cannot be refunded. No change or credit can be given. Lost vouchers will not be replaced.

Anyone holding the gift card can use its value to make purchases, so your gift voucher should be kept secure – Lovely by skin institute is not responsible and are not liable for any loss suffered by you as a result of a lost or stolen gift voucher. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift vouchers to verification and security checks at our absolute discretion. We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher.

Product Returns and Replacement

Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the store manager to assess the reasons for return and determine if a refund should be given.

Any goods that are faulty can be returned in original packaging. Lovely by skin institute Limited must be notified of any such damage within three (3) days of purchasing. At this time, the return process will be advised. Once the faulty item has been returned, we will issue a replacement item.

Product returns from online store purchases – please refer to the online shop terms and conditions.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time by notifying users through our website.


Welcome to your world of more beautiful skin.

Receive 25% off your first ever skin or laser treatment!

Book online and use code:
25%websiteS – for skin treatments

25%websiteL – for laser treatments

Enjoy your lovely experience today.